Care Coordinator Purpose

The Care Coordinator plays a vital role in protecting the company's image and mission not only to the public, but to caregivers as well. Responsible for all aspects of caregiver training, problem- solving, on-boarding and compliance.

In keeping with our vision and strategy of hiring and retaining the highest quality people to provide our client services, the Client Care Coordinator role is pivotal in maintaining enthusiasm throughout the Sunlight Care model designed to be person centered both for Clients and caregivers. The Client Care Coordinator creates the first impression for clients and caregivers empowering and encouraging them along their journey through educational and hands-on training, positive communication, and support. The Client Care Coordinator plays a vital role in protecting the company's image and mission not only to the public, but to caregivers as well. Responsible for all aspects of caregiver training, problem- solving, on-boarding and compliance. Also, responsible for independently learning all aspects of new company procedures and training as approved and directed by the executive team. Typical hours of work will depend on the training needs and the clients’ hours as needed based on scheduling conflicts and shift left open. Must participate in the on-call rotation.

Also, responsible for independently learning all aspects of new company procedures and training as approved and directed by the executive team.

There are no typical hours of work for this position as training is as needed.

The trainer must participate in the on-call rotation by being available to cover open shifts while on call.

To ensure client contact, the care trainer must fulfil 20 billable hours working with current clients and/ or introducing new clients to Sunlight.

Job Description Role and Responsibilities. This position requires on call training and required.

On-going training

• Ensure all caregivers have hands-on trainings with clients.
• Design and document all client’s training checklists.
• Ensure caregiver complete assigned Relias online trainings on time while communicating effectively and efficiently with care managers and caregivers for attendance and kudos for completion.

Caregiver retention:

• Contact ALL new caregivers 1 time per week for the first two weeks after the new caregiver begins. The first 90 days are pivotal for caregiver retention with an emphasis on the beginning 30 days. Caregivers who have a strong start and a good initial experience will be more willing to flow through some inevitable ups and downs.

Meetings.

• Team Lead will participate in all scheduling and team meetings and brief on the training schedule for each client.
• Participate in the monthly caregivers meeting

Skills and Qualifications requirement

• Minimum 2 years’ experience preferred.
• High school diploma or GED.
• Familiarity with medical terminology.
• Excellent communication skills and ability to provide high level of customer service in a fast- paced environment.
• High degree of professionalism, attention to detail and effectiveness.
• Trouble- shooting, prioritizing and organizational skills essential.
• Experience with private residence in-home care scheduling.

LIFTING REQUIREMENTS:

• Ability to perform the following tasks if necessary: Ability to participate in physical activity. Ability to work for extended period of time while standing and being involved in physical activity. Heavy lifting and transfers. Ability to do extensive bending, lifting and standing on a regular basis.

Additional Notes
This position requires to be on call and work after hours as needed.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person
• Long term care
• Office

Education:

• Associate (Required)

Experience:

• Caregiving: 1 year (Preferred)

Ability to Relocate:

• Lincoln, NE 68510: Relocate before starting work (Required)

Work Location: In person