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Job Description
Job Title: Customer Service Representative (CSR) - Sulzer BABA
Department: Operations
Reports to: Supervisor
FLSA Status: Nonexempt
Approved by:
JOB SUMMARY:
The CSR is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of customer products, procedures and processes
DUTIES AND RESPONSIBILITIES:
The Customer Service Representative performs to the following tasks:
· Control and authority over all aspects of inventory and order management
· Handle all crisis resolutions
· Manage inventory control and quality assurance for customer products
· Direct control over traffic, IT and operational processes that affect a positive outcome in the area of customer service
· Establish rapport with customers and interact to ensure open communication for problem resolution
· Provide timely feedback to customers regarding service failures or any other concerns
· Exercise discretion in inventory situations to ensure orders are shipped complete
· Directs workflow of orders to Traffic and Operations Departments for timely shipment
· Address all customer issues and ensure effective and long-term problem resolution
· Make decisions and dictate to Operations what priorities are and flow of work to be accomplished
· Handle all billing and collection issues
· Handle irate customers in a professional manner
· Obtain customer feedback
· Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
· Excellent customer service skills
· Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
· Ability to calculate figures and amounts
· Ability to interpret technical documents
· Excellent verbal, written, and interpersonal communication skills
· Ability to organize and manage multiple priorities
· Ability to work in a team environment
· Good computer skills (Microsoft Office operations)
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
· Possess or have ability to become forklift certified
· Valid Driver’s License or equivalent
LANGUAGE SKILLS:
Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets.
REASONING ABILITY:
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods through out the day.
WORK ENVIRONMENT:
The performance of this position requires exposure to the warehouse areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and foot protection. The performance of this position may occasionally require exposure to areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Full Time
Logistics Services
$37k-46k (estimate)
03/23/2024
05/11/2024
sunlandlogisticssolutions.com
SIMPSONVILLE, SC
100 - 200
1982
Private
ARCH THOMASON
$50M - $200M
Logistics Services
Sunland Logistics Solutions provides warehousing, transportation, staffing and supply chain management solutions.
The job skills required for CSR 1st Shift include Customer Service, CSR, Microsoft Office, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR 1st Shift. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR 1st Shift. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR 1st Shift positions, which can be used as a reference in future career path planning. As a CSR 1st Shift, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR 1st Shift. You can explore the career advancement for a CSR 1st Shift below and select your interested title to get hiring information.
If you are interested in becoming a CSR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a CSR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for CSR.