The Sundek Sales Division is currently looking for a Customer Experience / Sales Support Coordinator to join our team.

Since 1970, Sundek has been the go-to contractor for installing decorative concrete coatings throughout the United States and overseas.

SUNDEK's quality concrete overlay systems & high-end service are sought-after by homeowners, multi-family companies, Fortune 500 hospitality companies, and general contractors.

The ideal candidate must be :

• Detail-oriented, organized & able to work both independently & within a team.
• Curious, empathetic, engaging, respectful, coachable, and fun!
• Excellent verbal / written communication skills, a positive attitude & authentic reliability.
• Aptitude for learning, problem-solving & an eagerness to guide our customers (and team) towards solutions.
• Intuitive and proactive, able to identify the customers' needs and resolve them.
• Ability to prioritize tasks / projects / manage time & be adaptable to customers and our team.
• Prior experience with inbound and outbound sales / customer quality assurance calls is required.

Job responsibilities :

• Maintain and update digital records in Salesforce after every customer contact.
• Provide clarity in feedback and next steps to customers and sales team. Create personal reminders for such tasks with accurate data entry.
• Achieve successful results through the ability to connect with people and build relationships while following up with potential and existing customers on behalf of the sales teams across the country.
• Provide white-glove support to the COO with maintaining various documents, managing information flow in a timely and accurate manner, creating presentations and white papers, etc.

about 10% of your time).

Minimum qualifications / requirements :

• HS diploma or equivalent.
• Must be comfortable in an inbound / outbound contact environment, high level of performance of outbound quality assurance, follow up web leads to set appointments, and follow up on existing customers & potential customers through calls / emails and text messages.

Previous outbound call / contact experience required.

• Exceptional listening, written & verbal communication skills.
• General email etiquette, and technological knowledge.
• Salesforce experience, or other CRM.
• General sales skills.
• MS Office Suite experience (Word, Excel, and PowerPoint)
• Physical Requirements : Ability to sit for long durations, and able to walk up and down stairs in office daily.

We invite you to come explore joining and growing in the Sundek family!

Job Posted by ApplicantPro

Last updated : 2024-05-19