Job Title: TREE ROOM HOST/HOSTESS

Department: F&B

Reports To: Tree Room Manager/Supervisor

Rate of Pay: $13.00/Hour tips

Shift: Part-Time, Year Round Position

Variable shifts; must be flexible

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

4:00 PM to Close (approximately 10:00 PM)

SUMMARY

Greet and interact with guests as part of a service team to create a memorable experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a casual and professional environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Warmly greets each Tree Room guest.

Exhibits exceptional guest service skills to create a positive Sundance Experience for each guest and fulfill Forbes 4 star standards.

Exhibits job and product knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information.

Shares the Sundance story of land preservation and environmental commitment as the occasion arises.

Exhibits proper phone etiquette answering all incoming calls.

Returns phone messages in a timely manner.

Assists guests in making reservations for the Tree Room collecting all pertinent guest information and recording in reservation system.

Confirms reservations for large parties or during high volume events.

Organizes restaurant reservations for the evening under the direction of the Tree Room Manager.

Informs service team of special requests for reservations.

Records the number of guests served by each service team.

Assists in the setting of the dining room, clearing and resetting tables, and refilling water glasses as directed by management.

Assists service staff in delivering alcoholic beverages if 21 years of age or older and TIPS/SIPS certified.

Assists in monitoring that proper sequence of service is completed for all guests.

Displays knowledge and compliance with Utah liquor laws.

Ensures that the restaurant is clean and organized at all times.

Supports the recycling program.

Completes cleaning and closing responsibilities as directed by management.

Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.

Exhibits a positive attitude when speaking about guests, fellow employees, and management.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED. Two years related restaurant experience and/or training.

Possesses professional demeanor and good communication skills.

Must exhibit high personal cleanliness standards.

EXPERIENCE DESIRED

Two years food service experience in a full service restaurant.

Prior guest relations experience.

Knowledge and experience in wine, liquors, and beer.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must have or obtain a current food handlers permit within 30 days of employment.

Must have or obtain current alcohol serving permit within 30 days of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

OTHER QUALIFICATIONS

Must be 18 years of age or older.

Must be 21 years of age or older to serve alcohol.