We are looking for a highly motivated individual with a strong work ethic and vast knowledge in heavy duty vehicles/ parts to fill the position of Fleet Service Writer ‘FSW’. Starting pay ranges from $24-$33 depending on experience. Eligible for a monthly bonus based on profitability and sales goals. Additionally, we are offering a $500 sign-on bonus. Details will be discussed during interview.

Purpose: The Fleet Service Writer “FSW” is responsible for developing estimates, ordering parts, reviewing, and improving dvi(s), preparing ROs for final invoicing, and closing the invoice. This person should be able to work independently with the ability to research and resource parts for expedited repairs. The FSW acts as a vital team member to Suncoast Fleet Services and is in constant communication with management, the client, mechanics, and vendors. They use their expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery.

Service Writer also schedule appointments, process orders, monitor delivery and handle customer concerns. Their duties include working with computers and building and maintaining relationships.

Responsibilities/Key Result Areas:

• Provide excellent customer service from intake to release of vehicle and perform any additional follow up.
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan.
• Advise the customer on the vehicle/equipment repairs that mechanics recommends and offer an estimate.
• Order parts needed for completion of the repair/maintenance.
• Receive and distribute parts for services.
• Communicate with parts sellers and technicians to make sure everything needed is on hand.
• Maintain vendor relationships with all service resources.
• Provide updates to customers as their work is completed.
• Answer detailed questions about services performed and price information.
• Maintain customer records by keeping all files organized.
• Schedule appointments over the phone
• All Other Duties as assigned.

Required Skills:

• Basic math and accounting knowledge
• Strong written and verbal communication is necessary.
• Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems.
• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding.
• Advanced computer and data-entry skills
• Organizational and record-keeping skills
• Ability to stand, walk, sit and lift up to 25 pounds.
• Have a teamwork mindset in the workplace and accept feedback on your work.
• Understand the typical format of company schedules in order to manage time efficiently.
• Ability to multitask, work in high-stress settings and offer flexible hours on your schedule.

Required Experience:

• High school diploma or GED
• 2 years of work experience in the heavy duty vehicle industry, such as truck repair or prior service work.
• Knowledge in Microsoft Excel, Word and Outlook
• Basic mechanical knowledge
• Ability to work in a fast-paced environment
• Great communication skills
• Must be able to comprehend, speak and write the English language

Suncoast Fleet Services is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. We are a DRUG FREE workplace.

Company Benefits:

• Competitive pay rates
• Medical, dental and vision insurance
• Supplemental insurances
• Matching retirement contributions
• Paid time off
• Paid holidays
• On-the-job training and skill development

Suncoast Fleet Services (SFS) is a full service mobile commercial fleet repair company serving the Tampa Bay Area, Florida. SFS is NAPA Truck Center. Our Mission is to be the leading provider of fleet services & repair in Florida. We seek to obtain and keep our customers by providing superior customer service, timely response and accurate repairs and maintenance. Our goal is for Fleet Managers and Business Owners to view us as a necessary partner and advisor of choice for many generations.

Job Type: Full-time

Pay: $24.00 - $33.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Experience:

• Heavy Duty Truck/Trailer/Equipment: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person