1 Customer Success Manager Job in St Pete, FL
Suncoast Drivers is Hiring a Customer Success Manager Near St Pete, FL
Customer Success Manager One of our clients is on the lookout for an ambitious and proactive CustomerSuccess Manager to join their team. With your experience and enthusiasmfor this role, you will help customers online, with plans for and execution ofonboarding and guidance to achieve their objectives and maximize output oftheir investment in the product. They are a leading provider of e-learningauthoring tools. Instead of creating your own e-learning and documentationmanually, they offer an authoring tool to record all your business processesonce, and automatically generate narrated interactive videos, writteninstructions, hands-on-labs, PowerPoint slide decks, and a virtual assistantthat work directly on top of your live system. And now learners can also use AIto chat with content.
What you willbe doing
- Manage a portfolio of customers of varying sizes and complexity, advocating for them to drive adoption of the product and managing all day-to-day communication
- Build strong Operational and Executive relationships with all customers through their implementation and use of the product
- Develop a deep functional understanding of the features and benefits of the product and work with the customer to demonstrate how these will provide value to their business
- Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts
- Periodically assess each customer’s level of adoption across the application and identify areas of improvement
- Identify signs of customer dissatisfaction, building mitigating actions into a Success Plan to minimize churn, and escalate as appropriate
- Determine and direct customers to the relevant resources (documentation, training, or experts) to solve questions or secure customer enablement
- Service-oriented customer-centric mindset
- 3 years of Customer Success or Presales experience preferably within a SaaS organization or with experience from Microsoft, IFS, Oracle or SAP
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly changing environment
- Internal & external stakeholder management
- Experience in handling user adoption of new IT solutions
- Ability to navigate customer organizational structures to identify and build relationships with both executive and operational level stakeholders
- Strong consulting skills & ability to become a trusted advisor to our clients or stakeholders
- Ability to quickly grasp and distinctly explain technological and business concepts
- Bachelor’s degree from an accredited university or college, or equivalent experience
- Some knowledge of ERP systems is an advantage but not a requirement
Job Summary
Full Time
Business Services
$100k-141k (estimate)
12/16/2023
07/04/2024
suncoastdrivers.com
Tampa, FL
25 - 50
Business Services
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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