We are looking for an Entry Level IT specialist to help at a great company! You will use the Move/ADD/Change (MAC) process to delivery exceptional customer service and printer support. This is a wonderful opportunity to get your foot in the door with a fortune 500 company. APPLY TODAY!

ESSENTIAL FUNCTIONS: 

• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. 

• Provide IP address support 

• Perform basic equipment problem diagnosis 

• Point of contact for equipment removal and delivery for onsite support

• Download and install printer drivers on end-user equipment

• Perform printer mapping to PC as required

• Escalate printer network issues to appropriate resource 

• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)

• Maintain on-site operator replaceable parts inventory 

• Perform Data Entry for activity and asset tracking 

SKILLS: 

• Lift and move up to 50 pounds

• Read, write and follow basic English instructions

• Ability to manage multiple tasks

• Track and report account information as required

• 1-2 years relevant experience resolving customer and equipment printing issues 

EDUCATION: Minimum High School diploma or equivalent