We seek a Tier 1 Support Engineer to provide on-site support to K-12 customers in Chicago, IL. As a Support Engineer, you will provide on-site support for end-users. This fast-paced and constantly evolving environment focuses on delivering high-quality service, so you must be ready for a challenge.

RESPONSIBILITIES

· Resolve issues for clients via phone, in person, or electronically.

· Travel to customer sites each weekday.

· Provide support for end-users, applications, devices, and systems.

· Communicate with customers as required to keep them informed of incident progress, notifying them of impending changes.

· Responsible for entering time and expenses in ConnectWise Manage.

· Provide technical assistance with computer hardware and software, including devices like laptops, desktops, Chromebooks, tablets, and charging carts.

· Provide technical assistance with operating systems like macOS, iOS, and Chrome.

· Provide technical assistance with applications like G-Suite, MS Office, Zoom, MM, etc.

· Provide technical assistance with audio/video systems such as projectors, displays, interactive displays, document cameras, web cameras, speakers, cabling, etc.

· Install and replace network devices such as routers, firewalls, switches, UPS, and wireless devices.

· Take inventory of all customer devices.

QUALIFICATIONS/SKILLS

Technical

· Experience configuring and troubleshooting Microsoft Office as well as other line of business applications.

· Experience with remote monitoring & management tools.

· Experience with Mac OS and Chrome deployment.

· Experience with physical device diagnosis and repair.

· MSP experience, multiple customer experience preferred.

· Experience with classroom & conference room A/V systems.

· Administration/deployment of mobile and desktop operating systems.

· Basic administration of Windows Server 2012, 2016, 2019.

· Basic administration of Office 365.

· Basic administration of G-Suite.

Personal

· Reliable transportation.

· Ability to travel, even on short notice.

· Operates as a team player.

· Excellent communication skills (verbal & written).

· Excellent documentation skills.

· Very good analytical skills and issue prioritization.

· Good time management with an ability to work on a number of projects and tasks concurrently, setting own agendas and effectively prioritizing work.

· Strong enthusiasm for technology.

· Demonstrates thoroughness and attention to detail.

· Ability to generate and implement procedures.

· Ability to adapt to a rapidly changing environment.

· Ability to work under pressure.

BENEFITS

Our company provides a work setting ideal for individuals driven by their careers and focused on delivering exceptional customer service. If you are looking for a performance-based work environment that challenges you and rewards you for your hard work, then Wired is the place for you to build your career. We offer a range of benefits, including:

· Competitive salary

· Medical, dental, vision benefits

· 401K with a company match

· Paid time off

· Cell phone, laptop, and tools

· Training and certifications

Wired is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.