Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County.

We are seeking an outgoing dynamic Community Outreach Coordinator Level 3 to engage our communities in need at our Inwood site in The Bronx.

Responsible for the overall management of all strategic and operational target achievement and customer relationship activities with a focus on admissions into programmatic services. Senior Account Manager is responsible for developing new and existing long term relationships with external referral sources and internal team. Senior AM will act as a liaison between the external customer account and the internal Sun River Health programs and services. The key objective is to increase access and availability of services for at risk clients by working with key stakeholders to transition clients and link them to needed services. The Senior Account Manager is an Ambassador of Sun River Health whose activities reflect the mission and value of the organization.

Essential Functions:

• Health Promoters: Organize volunteers to receive training from SRH to provide lay health education and outreach services to the community.
• Outreach to migrant and seasonal farm workers: In Coordination with other SRH Outreach staff, where applicable, perform outreach to area farms and farm camps to reach migrant and seasonal farm workers. Provide referral to SRH and the migrant voucher program
• Advocacy: Advocate on behalf of patients who need assistance getting bills paid, coming up with a payment plan, advocating with insurance, etc. Encourage patients to become advocates as part of SRH-defined advocacy campaigns.
• Referral to community resources: Become familiar with area resources and refer patients to needed sources of support
• Document all activities, utilizing the SRH electronic brief encounter form whenever possible. For group activities where accessing individual information is not achievable, record information in SRH’s electronic community initiative form.
• Outreach to Medicaid non-utilizers: In conjunction with DSRIP PPS partners, reach out to SRH-assigned Medicaid non-utilizers over the phone and at their places of residence and engage in health education around the importance of having a medical home
• Outreach to homeless: In coordination with other SRH outreach staff, perform outreach to area community meals, food pantries, shelters, and other locations where the homeless or near homeless receive services in order to reach homeless who are potential patients. Provide referral to SRH. Provide referral to SRH.
• Meeting with peer organizations to describe SRH services: Arrange meetings at least annually with service providers to update leadership and line staff on available services at SRH. Supply area organizations with SRH outreach materials to be passed on to potential patients.
• Outreach to residents of public housing: In coordination with other SRH outreach staff, where applicable, form partnerships with area Public Housing Authorities and perform outreach to area public housing projects in order to reach public housing residents.
• Interpretation: Once certified by SRH to be a competent to provide medical interpretation, in conjunction with SRH providers of healthcare, provide medical interpretations and assistance with forms to patients who express desire for such assistance.
• Home Visits: In coordination with medical teams, reach out to patients lost to follow up through home visiting. Encourage patients to get back into care. Schedule appointments for patients as needed.
• Participate in seeking, hiring, training, supervising, and developing new and existing outreach staff in SRH’ s catchment area as needed.
• Neighborhood canvassing: Canvass low-income neighborhoods, particularly within walking distance of SRH sites to drop literature for prospective patients and engage patients at home in conversation about the availability of health care at SRH.
• Tailored Coaching: Follow up with patients surveyed with the PAM with coaching that will increase the chances that a patient will move along the continuum of patient activation to more activation and self-management behaviors.
• Health Education: Provide lay health education to patients on topics for which training has been received (SRH services, medical home, Type 2 Diabetes prevention, patient goal setting, planning for future care, etc.)
• In reach and Outreach to Medicaid underutilizes: In conjunction with DSRIP PPS partners and SRH clinical staff, reach out to Medicaid under-utilizers that are SRH patients by calling on the phone and visiting their places of residence and engage in health education around the importance of having a medial home. Reach out to Medicaid under utilizers that are not SRH patients through phone calling and at-home visits
• Patient Activation Measure (PAM) with non-utilizers, underutilizes, and the uninsured: In conjunction with DSRIP PPS partners and SRH clinical staff, reach out to Medicaid non utilizers, underutilizes, and the uninsured and perform the PAM survey. Refer patients completing PAM to appropriate services and provide appropriate health education.
• Patient screenings: Attend and arrange health events at which free BP screening, healthy waist screening, and other screenings as appropriate are provided in order to convert prospective patients to about SRH’s patients.
• Health insurance enrollment: With appropriate training, provide outreach and enrollment assistance into Qualified Health Plans, Medicaid, and Child Health Plus. Refer patients assisted to SRH.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.

EDUCATION/EXPERIENCE:

High school diploma or equivalent and Drivers License required.
Associate's Degree preferred. Minimum 6 months outreach experience preferred. Excellent organizational and strong communication and skills. Ability to read, write and speak English.