You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: **Candidate must live in Arkansas** Clinical Quality Improvement and Outreach Specialist Job description Develop member outreach and wellness initiatives that maximize goals related to: 1) improvements in oral health outcomes and oral health literacy 2) network with community organizations, providers and MCO to increase oral health awareness Preferred skills College degree in a related field is preferred. Experience working in a managed care environment is preferred. Knowledge of healthcare advocacy activities is preferred. Knowledge of the Medicaid program requirements is preferred. Qualifications 2 years job related experience Experience conducting health education. Knowledge of general computer software Effective oral communication and business writing skills. Attention to detail, accuracy and organizational skills. Effective interpersonal skills. Ability to prioritize and adapt to changing priorities. Required to attend additional training as requested/deemed necessary. Frequent travel up to 50% of the time Ability to travel long distances. Responsibilities Collaborate with internal teams including marketing, data science and national outreach and connect with external community groups and state agencies to develop and execute customized outreach strategies for improving oral health outcomes of enrollees. Implement enrollee outreach and education programs with the goal of improving oral health literacy as well as ensuring compliance l with contractual requirements. Develop and implement strategy to increase enrollee utilization to and achieve dental EPSDT goals as required by client contract and/or goals. Establish community relationships and partnerships that provide for participation in health care initiatives and programs in the dental and medical public health arena to create dental and program awareness. Develop educational materials and training tools in accordance with federal and state requirements for non-dental healthcare providers, managed care organizations and community organizations to engage them in the effort to educate Medicaid enrollees on the importance of oral health. Manage workflow, time and program interventions within budget parameters and contractual timelines. Provide enrollee care coordination including collaboration with Case Managers, Client Engagement and/or Provider Engagement to facilitate enrollee access to care. Track and monitor performance measures and report results to management and state agency if applicable. Independently organize, plan and source community opportunities to participate in events (health fairs, faith-based organizations, schools etc) to provide enrollees with education on oral health and when feasible secure provider to conduct onsite dental screenings. Autonomously provide enrollees with guidance and referrals during events based on information gathered during interactions with enrollees and results of dental screening. Attend and plan events throughout the state based on results of EPSDT metrics, county demographics and utilization patterns. Ensure events are distributed equally throughout the state, rural and urban areas and comply with quota and requirements of the contract. Represent the company in a professional manner at all times. Communicate to management ways to improve processes and productivity of company. Establish and maintain professional relationships with client and community contacts. Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. For applicants residing in California, please read our employee California Privacy Policy and Notice. Job Category: Customer Service / Operations Posting End Date: 23/05/2024 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers