Description

Position Summary:

Transport clients to and from PHP/Outpatient program on a daily basis. Provides client transportation, maintains log of patient transportation, mileage and current patient information sheets. Position will also provide direct patient care, assisting with monitoring client interaction, assisting with groups & cafeteria/lunches, etc. Organizes workload in an efficient manner. Performs patient care duties with attention to detail, accuracy, safety and client comfort.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Ability to operate a moving vehicle, while obeying local and state driving laws
• Ability to transport patients from the pick-up/drop-off locations to the hospital and back, while adhering to a strict schedule
• Perform regularly scheduled inspection checks on transportation vehicle before leaving hospital grounds.
• Transport vehicle to off-site locations for routine maintenance on company vehicle.
• Manage patient interactions during transportation between pick-up/drop-off locations and hospital
• Demonstrates good judgement during transportation of patients in situations of crisis.
• Communicates with supervisor to report incidents of concern upon return to hospital.
• Documents incidents of concern while interacting with patients following return to hospital.
• Maintains the cleanliness of the company vehicle following each use.
• Must report all moving violations before the end of the worked shift.
• Ability to present a positive image of the organization to members of the community.
• Maintain the maintenance logs for the van, and report any vehicle problems to department supervisor in a timely manner.
• Maintain cleanliness of soda and coffee machine in the Outpatient area.
• Manage meal transportation to the Outpatient area.
• Maintain Reception and locker logs (patient sign in sheets)
• Conduct contraband searches and wand upon arrival to Outpatient area.
• Assists in outpatient department while not performing transportation duties.
• Perform other duties as assigned.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Qualifications

Education

• Required: High school diploma or GED. Valid drivers license in state of employment, with fewer than two (2) moving violations on driving record within a three (3) year period. CPR and hospital-selected de-escalation technique certification.
• Preferred: Some college coursework
• Maintains education and development appropriate for position.

Experience

• Required: One to two years of experience working in a behavioral health setting.