Responsibilities

Summit Medical Group has an excellent opportunity for a Remote Monitoring Registered Nurse operates under the supervision of the Manager of Care Management in collaboration with the Value Based Care Team as part of a multidisciplinary healthcare approach focused on the Patient Centered Medical Home model of care. The Remote Monitoring RN plays a critical role in healthcare, utilizing technology to monitor patients' health remotely. This job typically involves observing and analyzing patient data, identifying potential health issues, and collaborating with other healthcare professionals to provide effective patient care. The role contributes to the clinical care of the patient through remote support, enhancing quality care as well as cost effectiveness. Leveraging data from the RPM the RPM nurse will reach out to the patient via phone when they report an escalation in their symptoms and will interpret this data to provide proactive care for patients according to their long-term risk status. The RPM nurse will triage and respond appropriately and ensure that patients receive timely and appropriate care. The role provides individualized care to patients with complex, chronic medical conditions designed to ensure health care continuity for Summit Medical Group (SMG) patients. The Remote Monitoring RN in Care Coordination strives to empower SMG patients to take a proactive role in directing their own health care experience through individual assessment and intervention. The role provides education and monitoring of new chronic conditions, medications, or medical devices. The role addresses treatment plan barriers such as poor medication adherence, frequently missed medical office visits, or difficulty understanding chronic disease processes. The Remote Monitoring RN supports the treatment plan implemented by the Primary Care Provider to help prevent exacerbations of chronic medical conditions and avoidable hospitalizations. The role will support the mission of SMG to provide high quality, personalized care coordination to identified populations and exemplify the SMG 10 Promises in demeanor and communication with other SMG employees, guests, and external customers.

Examples of Duties (List does not include all duties assigned)

• Patient Monitoring and Assessment:
• • Follow up with patients with reported abnormal readings/clinical findings to gather more information on their status and triage response according to data available.
  • Utilizes interview/evaluation in assessing patients and applies nursing judgement, consistent with practice standards, in formulating and making recommendations to the client.
  • Implements appropriate tools and pathways/protocols and educates the patient on how to initiate medications/treatments as prescribed by the provider on set protocols.
  • Communicate effectively with patients to understand their symptoms and concerns.
• Care Coordination:
  • Collaborate with physicians, specialists, and other healthcare professionals to develop and adjust patient care plans based on remote monitoring data.
  • Provide timely updates to the healthcare team (through EMR messaging) regarding any significant changes in a patient's condition.
  • Facilitate and schedule appointments with providers as appropriate.
• Patient Education and Support:
  • Educate patients and their families on managing their conditions and the proper use of remote monitoring equipment as well as self-awareness with the data.
  • Address any queries or concerns patients may have about their health or the monitoring process.
  • Stay current on health education and literacy for the major chronic conditions experienced in the Medicare population.
• Documentation and Compliance:
  • Maintain accurate and detailed patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Document all interactions and interventions made based on remote monitoring.
• Emergency Response:
  • Recognize and respond to emergencies based on remote data, helping the patient and family to initiate emergency services as needed.
  • Update healthcare team of actions taken by patient if an urgent situation arises.
• Identify SMG patients with the potential for high-risk complications and coordinate the appropriate treatment in conjunction with the patient and Care Coordination
• Develop and implement targeted strategies to improve overall patient health and quality of life outcomes.
• Coordinate with SMG patient’s primary care provider, specialists, community resources, families, and care programs, to ensure comprehensive, holistic, person-centered approach to care.
• Provide patients with evidence-based education on chronic medical conditions.
• Conduct chart reviews, educate patient, and facilitate follow up with provider to promote completion of age-appropriate preventive care procedures.
• Establish an environment of open communication, using motivational interviewing techniques to enhance patient’s motivation toward change.
• Establish collaborative relationships with referral sources, community resources, and care
• Act as an advocate for an individual's health care needs by identifying and communicating potential needs to the patient’s provider.
• Maintain security and privacy of patients by keeping patient care information confidential.
• Participate in required training and attend team, departmental, and organizational meetings.
• Monitor and improve quality of services provided to patients/caregivers through ongoing participation in team and departmental quality improvement activities.
• Update job knowledge by participating in educational opportunities that support the advancement of Care Coordination.
• Participate in the orientation and training of new staff as needed.
• The Remote Monitoring RN job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this position. To deliver exceptional customer experience and consistently meet the needs of SMG, additional duties and responsibilities may change at any time.
• Maintains strictest confidentiality both internally and externally.
• Adheres to expectations of the established corporate compliance plan.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work as assigned.

Qualifications

REQUIREMENTS:

• Unencumbered State of Tennessee Registered Nurse license required.
• Minimum 2 years of clinical experience in clinical or administrative role in a medical organization.
• Prior experience in various clinical areas with a focus on patient education, assessment and care management.
• Previous experience in Cardiac Rehabilitation, or other area of nursing with a focus on Cardiopulmonary conditions, preferred.
• Must be PC literate with basic knowledge of Windows, Excel, Windows & other Microsoft products.
• Strong analytical and critical thinking skills.

EDUCATION:

• Associate’s or Bachelor’s Degree in Nursing from an accredited college or university, required.
• Bachelor of Science in Nursing (BSN) preferred. 

Overview

Summit Medical Group is East Tennessee’s largest primary care organization with more than 415 providers at 87 practice locations in 19 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.