General Position Summary:

Assists in providing quality care for the patient population seen in the physician office. Performs all essential and secondary functions. 

Essential Functions / Major Responsibilities:

• Records patient vitals and chief complaints.

• Responsible for accurate charting of each patient chart.

• Completes Electronic Health Record duties to include chart completion, buckets, and reporting.

• Triage patients and assist provider with patient care. 

• Obtains, labels and documents specimens.

• Perform EKGs, urine drug screens, SVN, and cerumen removal.

• Administers vaccines, injections, and medications according to physician order and direction.

• Performs venipuncture and point of care testing

• Performs point of care quality testing

• Set ups and maintains sterile field.

• Assists providers with procedures.

• Relays instructions to patients based on provider specifications

• Maintains infections control and standard precautions.

• Conducts and documents quality control measures. 

• Creates new patient charts. 

• Documents in real time, under the direction of the provider, in patient’s charts (scribe).

• Provides phone coverage, reviews messages and returns calls when needed.

• Cleans rooms, work stations, and equipment as directed in policy and procedures

• Order, stock and maintain medical supplies. 

• Educates and trains patients to include training on home monitors or equipment.

• Submit requests for authorizations, referrals, and Rx refills as directed by the provider. 

• Relays information via phone to patients related to (but not limited to) follow up testing and procedure results, and instructions. 

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior standards.

• Promotes the Patient Safety Standards as a core value of the organization.

Secondary Functions:

• Covers the front office duties; schedules appointments; orders supplies.

• Participates in departmental and hospitalwide informational meetings and inservices, including staff meetings, hospitalwide forums, and seminars.

• Reviews department and hospitalwide policies and procedures annually.

• All other duties as assigned.

Additional / Seasonal Responsibilities:

None

Job Scope:

This job involves:

Recurring work situations with occasional variations from the norm.

A moderate level of complexity.

Typical operation from established and well-known procedures.

Performance of duties under moderate direction.

Supervisory Responsibility:

None.

Interpersonal Contacts:

Contacts:

Are normally made with others both inside and outside the clinic.

Are made with own department as well as other departments or locations.

Frequently contain confidential/sensitive information necessitating discretion at all times.

Are made via telephone, e-mail, and face-to-face interaction.

Are usually with patients and staff.

Specific Job Skills & Mental Activities:

This position requires operational knowledge of all equipment in most physician practice offices, including: computer, printer, scanner, fax, copy machine, phone systems, credit card terminal, and EKG machine, point of care equipment, spirometry, autoclave, centrifuge, venipuncture equipment, and EHR programs specific to physician practices. This employee must be service oriented and have excellent customer service skills, computer skills, telephone etiquette, organizational skills, multitasking skills, professional interpersonal skills, time management skills and the ability to prioritize work, and. 

Must be able to read, write, speak, and understand English.

Competencies:

90 days

• Records patient vitals and chief complaints.

• Responsible for accurate charting of each patient chart.

• Completes Electronic Health Record duties to include chart completion, buckets, and reporting.

• Triage patients and assist provider with patient care. 

• Obtains, labels and documents specimens.

• Perform EKGs, urine drug screens, SVN, and ceumen removal.

• Administers vaccines, injections, and medications according to physician order and direction.

• Performs venipuncture and point of care testing

• Performs point of care quality testing

• Set ups and maintains sterile field.

• Assists providers with procedures.

120 days

• Relays instructions to patients based on provider specifications

• Maintains infections control and standard precautions.

• Conducts and documents quality control measures. 

• Creates new patient charts. 

• Documents in real time, under the direction of the provider, in patient’s charts (scribe).

• Provides phone coverage, reviews messages and returns calls when needed.

• Cleans rooms, work stations, and equipment as directed in policy and procedure.

180 days

• Order, stock and maintain medical supplies. 

• Educates and trains patients to include training on home monitors or equipment.

• Submit requests for authorizations, referrals, and Rx refills as directed by the provider. 

• Relays information via phone to patients related to (but not limited to) follow up testing and procedure results, and instructions. 

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior standards.

• Promotes the Patient Safety Standards as a core value of the organization.

• Covers the front office duties; schedules appointments; orders supplies.

• Participates in departmental and hospital wide informational meetings and inservices, including staff meetings, hospital wide forums, and seminars.

• Reviews department and hospital wide policies and procedures annually.

Education and/or Experience: 

Medical Assistant Resident

• Basic computer skills (required).
• Two years experience in a health-care field (preferred).
• IV or phlebotomy experience (preferred).
• CPR/BLS (required within 30 days of hire)
• NCCT Medical Assistant Certification (required within 90 days of hire)

Level I:

• Medical Assistant formal education or training (preferred)

• Certification (NCCT) as a Certified OR Registered Medical Assistant or higher (LPN, RN) (required)

• Basic computer skills (required).

• IV or phlebotomy experience (preferred).

• CPR/BLS (required within 30 days of hire)

• Maintenance of CPR and MA Certification (required throughout employment)

Note: RNs or LPNs hired as a certified MA must maintain their license in good standing and will work within the scope of an MA job description

• Able to schedule patient appointments

• Able to accurately take and document all vitals

• Able to take and document a patient personal and family history

Level II:

• All Skills above

• One year experience in a health-care field.

• Assist providers with procedures

• Refill medications per provider guidelines

• Understand medication classifications

• Arrange for hospital/SNF/ surgical admissions, procedures

• Obtain authorizations for procedures and medications

• Prepare patient communication (Letters, phones notes, etc.)

• Reconcile medications/alert to possible interactions

• Understand lab results-know when to report STAT/Urgent results to provider

• Medical Assistant is able to conduct the following tests:

a. EKG

b. POCT testing (INR, HcG, H&H, Rapid Strep, Rapid Flu, etc.)

c. Administer all types of injections

Level III:

• All Skills above

• Two years’ experience in a health-care field.

• Manage COASIIS accounts

• Phlebotomy is part of daily duties

• Scribe/document for providers as needed

• Cross train to other departments

• Independently perform testing on patients (SIBO, etc.) PROVIDER MUST BE ON SITE

Physical Demands & Job Conditions:

Heavy

Exert up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects. Worker is exposed to contact with chemicals and contact with infectious fluids.

Physical motions include finger dexterity, standing, walking, stooping, crawling, talking, reaching, feeling, sitting, bending, kneeling, climbing, grasping, listening/hearing, handling, lifting up to 50-100 pounds, and repetitive motions of the hands, wrists, and feet.

This is considered a safety sensitive position.

OSHA Exposure Category:

OSHA Exposure Category 1

Involves exposure to blood, body fluids, or tissues.