1 Teller II Job in Hickory, NC
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Summit Credit Union is Hiring a Teller II Near Hickory, NC
Summary:
This position is primarily responsible for ensuring delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines; overseeing all vault operations, cash machine and automatic teller machine (ATM) fillings; handling of coin machine while providing timely and efficient completion of member transactions while maintaining accurate records and thorough proper handling of all monies assigned; and proactively participating in the referral process of the credit union by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Embraces and encourages the “Selling is Telling” philosophy.
Maintains a positive, professional attitude and a pleasant tone while dealing with members and co-workers.
Takes ownership of member requests and questions following up for resolution as a training opportunity.
Maintains control of member transactions to ensure the transactions are completed accurately and efficiently with minimal wait time with the use of a transaction ticket for every transaction.
Reviews staff intranet for updated policy and procedure, forms, and communications suggesting changes to enhance service to members.
Remains current on policies, procedures, systems, and services that are offered to provide efficient member service.
Operates under and enforces credit union policies and guidelines.
Cross- sells credit union services and products to strengthen member relations with Summit Credit Union in order to achieve and maintains minimum monthly referral goals.
Researches member accounts and provides timely, accurate follow up for resolution.
Manages additional functions and ensures a positive impact on members and team mates.
Assists with special projects as requested.
Performs within company standards, including but not limited to members survey results, balancing performance, meets cross-sales and referral goals and transaction-volume.
Maintains vault, loads and balances cash machines, unloads and balances coin machine, loads and balances Automated Teller Machine (ATM) if at location, performs DRADS at schedule times, works closely with CETO and Associates to order appropriate amounts of cash and balances vault daily. DRADS is a transaction code that a teller uses to input the dollar amount of cash received from the vault or sent to the vault on our core system.
Provides professional member service, which includes but is not limited to: performs accurate transactions, greets the member, smiles, using the member’s name during the transaction, and thanking each member for his or her business.
Refers members to other branch personnel as needed.
Performs the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifies cash and endorsements.
Cashes checks within limits and obtains further authorization when necessary.
Issues cashier’s checks and redeeming savings bonds.
Prepares individual daily balance of teller cash transactions as well as other reports as necessary.
Performs more complex transactions (with assistance as necessary).
Handles proportionate volume of work based on branch demands.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Interpersonal
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
Organization
- Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
Self-management
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions.
- Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Database Software (Access); Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).
OTHER SKILLS AND ABILITIES:
- Excellent communication and interpersonal skills with the ability to gain the trust of members.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and member service oriented.
- Remain calm and professional in stressful situations.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Team player with a "can do" attitude that can work in a fast-paced environment.
- Ability to establish and maintain professional atmosphere for employees, clients and members.
OTHER QUALIFICATIONS:
- Able to work a flexible schedule to include various nights, weekends and holidays.
- May require some travel on an as needed basis.
- Must be able to handle large amounts of cash with speed and accuracy.
- Must have an aptitude for meeting and greeting members, developing their confidence and trust in the credit union.
- Proven proficient teller skills.
- Must be able to effectively assist co-workers with new policies, procedures, and guidelines with enthusiasm, patience, maturity and professionalism.
- Ability to complete training program for Teller.
- Working knowledge of other credit union departmental operations including, lending, marketing, account, Information Technology (IT) and Card services.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
NOTE:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Banking
SALARY
$29k-35k (estimate)
POST DATE
09/06/2023
EXPIRATION DATE
04/30/2024
WEBSITE
summitcreditunion.com
HEADQUARTERS
BEAVER DAM, WI
SIZE
200 - 500
FOUNDED
1935
CEO
LYNNETTE HOCH
REVENUE
$50M - $200M
INDUSTRY
Banking
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About Summit Credit Union
At Summit, we have a passion for empowering people to improve their financial well-being. We love to help you save more, pay off debt, set goals and reduce your stress. We don't sell products, we build relationships. You can trust that we'll provide honest advice and real solutions. Helping you secure a bright financial future is our highest goal. Anyone can join Summit Credit Union. And as a not-for-profit financial cooperative, our profits are returned directly to you. That means the more you use us, the more you receive. Think of us as your resource to a richer life.
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The job skills required for Teller II include Products and Services, ATM, Problem Solving, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Teller II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Teller II. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Teller II positions, which can be used as a reference in future career path planning. As a Teller II, it can be promoted into senior positions as a Teller III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Teller II. You can explore the career advancement for a Teller II below and select your interested title to get hiring information.
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