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JOB TITLE: ITM Teller
Job Classification: Full Time, Non-Exempt
Department: Retail-Interactive Teller Center
Reports to: Chief Experience Officer
Summary:
The ITM Teller’s primary role is to provide prompt and superior customer service during the client interaction. ITM Tellers must be high-energy, service minded employees who are driven to be the best. They enhance the client’s experience through video transmission, using multiple software programs from our centralized Interactive Teller Center. They must be comfortable and friendly on camera. The ITM Teller will support and demonstrate Service Beyond Expectations, Begins with Me service standards. ITM Teller must be professional and friendly at all times and willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.
Education requirements:
Experience or Skill requirements:
Duties:
The ITM Teller is an important part of our team and will embrace each employee’s expertise and contributions. They will be expected to inspire collaboration among co-workers and clients, assist others and be aware of what needs to be done and take action to improve the quality of service to our clients. They are expected to work closely with branch staff, HQ/Summit Center employees and others at Summit. The employee will be expected to work with all employees to maintain safety and security. The ITM Teller will work closely with the Client Care Center and report to the Chief Experience Officer.
Summit provides equal employment opportunities in all aspects of employment. All employment decisions are made without regard to race, color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Salary Information: Hourly rate varies, based on experience.
Full Time
Banking
$30k-36k (estimate)
05/11/2024
07/09/2024
mysummit.bank
MOOREFIELD, WV
100 - 200
1883
BRAD RITCHIE
$50M - $200M
Banking
Summit is local community bank committed to providing our clients with the best banking value, service, and convenience possible. We will strive to ensure the customer's experience exceeds their expectations by providing the best products and services in the industry while maintaining the traditional values that are important to them. We believe in a customer service culture that comes from the heart, with employees that make it a personal mission to deliver a banking experience that is genuine and outstanding.