JOB TITLE:Customer Service Teller

Job Classification:Non-Exempt

Department:Retail

Reports to:Community Bank Manager

Education requirements:High School Diploma or GED

Experience or Skill requirements:

• Comfortable and confident in a sales and service environment
• Must be able to be a part of a team and work closely with fellow Customer Service Tellers and Customer Service Representatives
• Must have and exhibit a professional manner and exhibit good interpersonal skills
• Must have computer knowledge, good typing skills, math skills, attention to detail, and be a good listener

Duties:

• Primary role is to provide superior customer service experience during the client interaction
• Ensure all clients are greeted immediately upon entering the branch office
• Performs lobby management effectively to ensure the needs of clients are identified and fulfilled
• Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc.
• Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referrals
• Will need to be able to assist clients in many aspects of their accounts directly and indirectly through referrals including account inquiries, account maintenance, account resolution, online and mobile products and services, and debit cards
• Adheres to all policy and procedures of the company
• Follows operational procedures including protecting customers, bank assets and bank security
• Accurately completes information on systems and forms to mitigate exposure while ensuring service delivery and quality
• May serve as a specialty teller as assigned; vault/back up vault, ATM, Coin, etc.
• Will make our promise of “Service Beyond Expectations” Begins with Me real and believable by following our defined principles
• Opportunity exists for cross-training of a Customer Service Representative Position.
• Other duties as assigned.

Relationships:

• Will work closely with and report to the Community Bank Manager
• Expected to work closely with branch staff, HQ employees and others at Summit
• The employee will be expected to work with all employees to maintain the safety and security of the branch
• A Customer Service Teller is an important part of our Summit Team and will embrace each employee’s expertise and contributions. They will be expected to inspire collaboration among co-workers and clients, assist others and be aware of what needs to be done and take action to improve the quality of service to our clients.

Summit provides equal employment opportunities in all aspects of employment. All employment decisions are made without regard to race, color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Salary information: Hourly rate varies, based on experience.