Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.
1. Formal Education Required:
a. High school diploma/GED required
b. Post high school level coursework in healthcare, accounting, business, public relations or related field.
2. Experience and Training Required:
a. One (1) year experience performing customer service or general office support experience in any industry. Contact or call center experience preferred.
b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
3. Other Skills, Competencies and Qualifications:
a) Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
b) Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
c) Demonstrates communication, organizational and interpersonal skills.
d) Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
e) Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
f) Attentiveness to detail.
g) Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
h) Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
i) Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
4. Level of Physical Demands:
a. Ability to sit or stand for extended periods up to 12 hours depending on location
b. Work weekends, evenings, and holidays as assigned
c. Reliable Transportation required
d. Ability to adjust work hours to meet business demands as required