SummaCare is a Summa Health entity that offers health insurance in northern Ohio. As a regional, provider-owned health plan, SummaCare is based in Akron, Ohio, and provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2024 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits.

Summary:
Prospects new individual accounts that are considering enrollment in Individual Solutions, Open Enrollment and Medicare Individual/Group. Facilitates sale and implementation accounts in Individual Sales Department.

Formal Education Required: Associates Degree or may substitute with 2 years of like experience.

Experience & Training Required: One (1) year experience in sales/customer service role.

Required Licenses and/or Certificates:
Health & Accident License (must be met within ninety days from date of hire).
Ability to travel from location to location throughout the workday.

Other Skills, Competencies and Qualifications:
-Maintain familiarity with population to be serviced in our Individual Solution product, Medicare Individual/Group products.
-Demonstrate working knowledge of other products SummaCare sells that can transition into products sold.
-Demonstrate verifiable ability to appropriately interact with members having complex and sensitive medical problems.
-Maintain pleasant attitude while interacting with patients/members who are frustrated with excessive medical paperwork.
-Apply appropriate rules of grammar, usage, and style when preparing correspondence and documentation.
-Work autonomously in a self-directed manner.
-Organize and manage time to accurately complete tasks within designated time frames in fast-paced results driven environment.
-Maintain current knowledge of and comply with regulatory and company policies & procedures.
-Maintain confidentiality of member health and business information.
-Flexible: ability to adjust work hours to meet business demands.

Level of Physical Demands:
-Sit for prolonged periods of time.
-Bend, stoop, or stretch.
-Lift up to 40 pounds & be able to transport.
-Manual dexterity to operate computer, phone, and standard office machines.

Essential Functions:

1. Sells and enrolls eligible individuals in Individual Solutions, Open Enrollment, Medicare Individual/Group in SummaCare plans that meet their needs. Emphasizes dimension and advantages of SummaCare products.

2. Meets and maintains goals and targets for sales, established yearly.

3. Performs lead management in timely and efficient manner. Performs administrative duties necessary with lead intake, and follows up to secure sale, including follow up on mailings, cold calls in person and/or on the phone as allowed.

4. Educates community members by making small and large group presentations at various meetings and events.

5. Maintains expert knowledge of all current product benefit plans offerings.

6. Interacts with wide range of population in need of health insurance, including Group Medicare Market and Employers looking to transition to the Individual Market. Develops own lead sources through personal networking, scheduling events, developing referral partners and responds to other leads in a timely and efficient manner.

7. Reviews changing Federal and State regulations & compliance requirements applicable to job performance, and integrates information in sales presentations, as appropriate.

8. Assures continued service to enrollees after initial enrollments, provides feedback into plan implementation; provides information to current enrollees; addresses questions and concerns about plan, to maintain retention standards.

9. Works closely with Customer/Member Services to resolve enrollee problems.

10. Performs all job functions with integrity. Provides timely internal and external customer service in cooperative, professional, and respectful manner.

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Job Type: Full-time

Pay: $25.29 - $37.94 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Akron, OH 44305