3 Patient Access Liaison II - Weight Management Jobs in Akron, OH
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Patient Access Liaison II - Weight Management
$38k-47k (estimate)
Full Time | Hospital
11 Months Ago
Summa Health is Hiring a Patient Access Liaison II - Weight Management Near Akron, OH
Summa Health - Akron City Campus
Full-Time / 40 Hours / Days
**Hire On Incentive - $1,000**
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary :
Masters responsibilities of primary team and receives cross-training to efficiently work on two or more teams (e.g., New Patient, Front Desk, Clinical/Surgical, Clinical/Non-surgical; Pre-Op). Serves as point person for PALI’s questions and assists with de-escalation of patient situations; mentors and assists with training of PALI’s as needed. Acts as initial contact for new Weight Management Institute (WMI) patients; Schedules appointments, procedures, and consults for established patients of the WMI. Collects payments and processes receipts; Prepares charts and patients for physician visits, and assists physicians with visits; Reviews charts and assists patients in completing all pre-op requirements; Assists in collection of data for clinical outcomes. Provides a high level of customer service to present a positive impression of Summa Health.
Minimum Qualifications :
Formal Education Required:
Masters responsibilities of primary team and receives cross-training to efficiently work on two or more teams (e.g., New Patient, Front Desk, Clinical/Surgical, Clinical/Non-surgical; Pre-Op). Serves as point person for PALI’s questions and assists with de-escalation of patient situations; mentors and assists with training of PALI’s as needed. Acts as initial contact for new Weight Management Institute (WMI) patients; Schedules appointments, procedures, and consults for established patients of the WMI. Collects payments and processes receipts; Prepares charts and patients for physician visits, and assists physicians with visits; Reviews charts and assists patients in completing all pre-op requirements; Assists in collection of data for clinical outcomes. Provides a high level of customer service to present a positive impression of Summa Health.
Minimum Qualifications :
Formal Education Required:
- Associate degree in healthcare, accounting, business, public relations or related field or equivalent combination of education and/or experience.
- Two (2) years experience performing two or more of the following duties: scheduling, phone triage, patient check-in, patient registration, insurance verification, pre-certification, or medical assisting in a medical office, hospital, or healthcare setting.
- Cross trained or ability to work efficiently in 2 or more areas (e.g., New Patient, Front Desk, Clinical/Surgical, Clinical/Non-surgical; Pre-Op).
- Ability to pass typing test administered by Human Resources of 25 WPM
- Ability to pass medical terminology exam administered by Human Resources
- Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
- Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
- Demonstrates communication, organizational and interpersonal skills.
- Skill in problem-solving.
- Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
- Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
- Attentiveness to detail.
- Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
- Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
- Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Reliability, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
- Ability to sit for extended periods up to 10 hours
- Ability to adjust work hours to meet business demands as required
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$38k-47k (estimate)
POST DATE
07/20/2023
EXPIRATION DATE
06/19/2024
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