Summary:
Greets patients, performs administrative and clerical tasks in a medical office to include completing registration and collecting co-pays and past-due account balances, scheduling appointments, and capturing all necessary documentation and information to complete insurance processes. Answers and routes phone calls. Provides answers to questions on patient billing.
Formal Education Required:
a. High school diploma or equivalent
Experience & Training Required:
a. Light typing skills.
b. One (1) year clerical experience.
Other Skills, Competencies and Qualifications:
a. Must maintain confidentiality of patient, employee, or financial records.
b. Skill in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, and physicians.
c. Computer skills, that may include previous experience with an Electronic Medical Record (EMR)
d. Ability to perform in a work team environment.
e. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
f. Assumes accountability for demonstrating behaviors consistent with the customer service policy.
g. Required ability to handle bodily fluids and possible exposure to communicable disease.
Level of Physical Demands:
a. Exerts up to ten pounds of force occasionally, and/or a negligible amount of force frequently. Ability to bend, stand, and work for extended time.