The Ticket & Hospitality Coordinator will independently coordinate and manage all elements of ticketing and hospitality for client entertainment events such as sporting events, concerts and special events held at local arenas (Americas Division). You will be responsible for presenting a strategic plan for allocation and distribution of tickets, processing requests and approvals, sending detailed communications and follow up, review and implementation of hospitality initiatives/procedures while adhering to brand consistency, staying abreast of market trends, compliance, legal and regulatory requirements, and. This role will also support the event planning team, as needed.

• Provide ticket/hospitality management and event planning support for Corporate Sponsorships, Meeting & Events Team
• Implement ticket and event policies and procedures that align with business strategies and legal/compliance regulations
• Develop and maintain strong relationships with business stakeholders, approvers, internal business partners and external vendors - utilize these relationships to evaluate daily priorities, ensuring direct coordination aligns with providing seamless service and execution
• Follow internal processes, policies, and best practices
• Manage reporting, tracking and reconciliation of data; Process catering orders, invoices
• Utilize internal vendor technology systems effectively and efficiently; request system updates, as needed
• Prepare communications to be sent out internally in order to promote event and solicit requests
• Liaise with vendors and venues to ensure all contract terms and expectations are being met and that they are providing event announcements and updates in a timely and efficient manner
• Develop and maintain an employee recognition ticket program
• Proactively leverage experience with enthusiasm toward process improvement and apply knowledge to provide best in class client service.
• Execute specific event related tasks that support the Corporate Sponsorships, Meeting & Events Team to include: compiling attendee lists; generating, formatting, and sending reports; creating invitations; post event data reconciliation; sending email invites and communications

• 1 - 3 years experience in ticket and hospitality management, event support
• Strong organizational skills
• Excellent interpersonal and communication skills (written and oral)
• Aptitude and ability to navigate using different technology systems/platforms
• Ability to engage, communicate and build relationships with all levels of seniority, external clients, and suppliers
• Able to maintain and respect confidentiality and to build/maintain effective relationships
• Self-starter who demonstrates confidence, responsiveness, enthusiasm and
• Ability to manage conflicting priorities, changing elements and assertive personalities
• Exercises effective problem solving/judgment in escalating situations and/or other applicable parties internal to SMBC
• Demonstrates the highest standards of ethics, integrity, honesty, diversity, and discretion
• Fluency in office productivity software: MS Office (MS Word, MS Excel, MS PowerPoint), SharePoint, MS Teams.
• The position directly supports the Conference & Event Marketing Team and initiatives that impact all client facing lines of business
• Nature of risk includes engagement with client information and adherence to compliance policies for client entertainment approvals
• Role dimensions: can impact conference client entertainment budgets and approvals for all client facing lines of business
• Potential to interact with and engage with all client facing lines of business from a support standpoint