SUMMARY:

The Banking Operations Supervisor is a key member of the Pending Applications Operations team, responsible for the efficient and accurate onboarding of loan and savings accounts. This role oversees a team of 20 associates, ensuring they meet performance goals and deliver exceptional customer service. The ideal candidate will possess extensive knowledge of banking systems and processes, have a proven track record of process improvement, and be a skilled leader and communicator.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Team Management:

• Provide direct supervision to a team of 20 associates involved in loan and savings onboarding.
• Conduct performance reviews, provide ongoing coaching and development, and foster a positive and productive work environment.
• Recruit, interview, and onboard new team members.
• Address team member concerns and resolve performance issues.
• Delegate tasks effectively and ensure workloads are balanced.

Process Management:

• Ensure all loan and savings accounts are onboarded efficiently and accurately.
• Monitor workflows and identify areas for improvement.
• Develop and implement new processes and procedures to optimize efficiency and accuracy.
• Maintain accurate and detailed records of all loan and savings account activity.
• Analyze operational data and prepare reports for senior management.

System Expertise:

• Possess a strong understanding of loan and savings account processing systems.
• Train team members on system usage and troubleshoot any technical issues.
• Collaborate with IT to identify and implement system enhancements.

Support & Compliance:

• Provide support to the AVP of Loans Operations as needed.
• Ensure compliance with all relevant laws and regulations.
• Stay up-to-date on industry trends and best practices.
• Participate in special projects and initiatives as assigned.

Customer Service:

• Maintain a positive and professional demeanor at all times.
• Resolve customer inquiries and complaints promptly and efficiently.
• Escalate complex issues to Management as needed.

POSITION SPECIFICATIONS:

• Bachelor's degree in Business Administration, Finance, or a related field preferred.
• 5 years of experience in banking operations, preferably with a focus on loan and savings onboarding.
• Proven leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Commitment to providing exceptional customer service.