4 Client Services Representative I Jobs in Los Angeles, CA
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Sumitomo Mitsui Banking Corporation is Hiring a Client Services Representative I Near Los Angeles, CA
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $40,000.00and $60,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our SMBC Transactional Banking Department (TRBD) is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).
Role is located in LA
- Log customer data and inquiry information into proprietary system.
- Work with our partner bank to provide set up service support and troubleshooting issues.
- Manage customer entries into our billing database for the purpose of generating invoices.
- Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
- Work together and problem solve along with our product team to assist in resolving issues.
- Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers.
- Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
- Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
- Answer and address customer inquiries related to our cash management products
- Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
- Education: BA/BS Degree preferred.
- Bilingual Japanese language skills a must.
- Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
- Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
- Ability to clearly communicate verbally and in writing across various communication settings and styles.
- Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
- Ability to anticipate customer's needs.
- Ability to quickly learn internal policies and procedures, think independently and suggest solutions.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Job Summary
Full Time
Banking
$50k-65k (estimate)
01/13/2024
04/07/2024
NANMATOU, SHANGHAI
1,000 - 3,000
2009
TATSUTA TOSHIYUKI
$200M - $500M
Banking
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The job skills required for Client Services Representative I include Client Service, Customer Service, Financial Services, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative I positions, which can be used as a reference in future career path planning. As a Client Services Representative I, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative I. You can explore the career advancement for a Client Services Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
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Planning and making a schedule for the monthly meetings with the clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
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Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
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Review the job description for a Client Services Representative.
01/01/2022: Carson City, NV
The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
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The representative may be seated at a desk or workstation, or they may be on the phone with clients.
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Step 3: View the best colleges and universities for Client Services Representative.
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