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ABOUT THE ORGANIZATION
SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.
The anticipated salary range for this role is between $38,000.00and $61,818.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.
The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.
Specialties :
Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services
JOB SUMMARY :
The Branch Utility Supervisor demonstrates excellent customer service by having strong working knowledge of branch operations.
Responds to all questions / concerns and executes all transactional requests in accordance with the Bank's policies and procedures.
Branch Utility Supervisor assists with the supervision of the operations area alongside the Branch Service Manager (BSM), or independently at the discretion of the Branch Utility Officer and / or Manager of Branch Services.
Provides input for performance evaluations, provides training or mentoring to new BSRs, and approves transactions within delegated authority.
The Branch Utility Supervisor handles more complex customer situations successfully and exercises outstanding judgment.
Complies with all Bank policies & procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Balance assigned cash in an accurate and timely manner.
Coordinate with and utilize centralized service and support departments to ensure efficient processing.
Assist BSM in oversight and approval of BSRs work. Open new accounts, prepare bank forms and obtain required documentation.
Process the boarding of new accounts, supercedures and changes on the system as bank policy dictates. Complete branch reports as assigned including overdrafts and posting rejects.
Assist BSM with the preparation of monthly reports as assigned. Responsible for operations internal controls self-audits.
Provide staff updates on any operational changes.
Risk Management / Operations Quality : Assist BSM to ensure adequate control over branch assets through enforcement of bank policies, and adequate oversight of branch control processes.
Exercise sound judgment in approvals and recommendations as needed.
May also provide feedback to BSM with performance evaluations and disciplinary actions. Coordinate work schedules to ensure adequate coverage during peak periods, lunch periods and vacations.
POSITION SPECIFICATIONS :
Education : Associates Degree in Business or equivalent.
Experience :
2-3 years in a commercial bank environment.
2-3-year experience in Teller role.
1-2 year of supervisor experience.
Skills / Qualifications : A broad knowledge of all bank products, services, regulatory policies and procedures is required.
Fully proficient in branch new accounts procedures and thorough understanding of required documentation for all personal and business accounts.
Excellent interpersonal as well as oral and written communication skills are essential. Good numerical aptitude.
NOTE :
The preceding is intended as a guideline and is necessary for establishing and administering an effective compensation program.
This is not intended to be an all inclusive list of the duties, responsibilities, skills and efforts associated with this position.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice : This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used.
We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https : / / www.
manufacturersbank.com / CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.
Last updated : 2024-02-25
Full Time
Banking
$74k-104k (estimate)
02/27/2024
04/10/2024
NANMATOU, SHANGHAI
1,000 - 3,000
2009
TATSUTA TOSHIYUKI
$200M - $500M
Banking
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Assist branch manager to provide optimal customer services and reconcile receipt and cash payment.
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Prepare and ensure maintenance of service staff schedule and perform audit on branch activities and prepare required reports.
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Monitors the sales and service delivery figures and sets target for the branch for the coming period.
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Responsibilities of a branch supervisor are dedicated towards the smooth functioning of a branch.
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