Job Title: Respite Technician / Referral Coordinator
Job Level: Assistant
Department: Health Services
Reports To: Nurse Administrator
FLSA Status: Exempt
Hours: Full Time
SUMMARY
Medical
The Respite Technician provides quality supportive care to residents of the Sulzbacher Medical Respite. Under the supervision of the Nurse Administrator, the Technician’s clinical duties include assisting patients with personal hygiene, accompanying patients to clinic appointments where needed, assisting patients to maintain the cleanliness of their rooms, and reporting pertinent information to the Nurse Administrator or clinic healthcare providers. The Technician also coordinates with the clinic personnel, case managers and other members of the healthcare team to support efficient respite operations and ensure a positive patient experience.
Coordinator
The Referral Coordinator serves as a resource for referring hospitals, residents and staff after office hours and on weekends and Holidays. In collaboration with the Nurse Administrator, the Referral Coordinator Call assumes responsibility for general oversight of program operations in accordance with established policies and procedures on a rotating basis to ensure continuity of care and consistent staff support. The Referral Coordinator remains available by telephone to answer questions, clarify care instructions, support collaborative partners and arrange coverage for unscheduled absences. The Referral Coordinator is responsible for covering shifts as needed to ensure continuity of care.
SUPERVISORY RESPONSIBILITIES
The Referral Coordinator provides direction and oversight to Medical Respite Technicians after office hours and on weekends and Holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES

RESIDENT, GUEST AND INTERNAL CUSTOMER FOCUS
The Respite Technician/Referral Coordinator is sensitive to cultural, spiritual and practical needs of residents, families, guests and staff members in all interactions.This person provides positive feedback and comments about the quality of work and effort that have been offered by patients, residents, families and coworkers, and adjusts priorities and schedules to meet specific customer needs. The Technician reports and/or corrects problems related to safety, cleanliness, and comfort of residents, patients, and work areas; and follows Universal Precautions and Infection Control techniques. This person demonstrates an understanding of their role in facility safety plans and procedures related to fire, weather and other disasters.

EDUCATION and/or EXPERIENCE
Qualifications

Physical/Mental Demands & Working Conditions