GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

GP Strategies Corporation has an immediate need for a SuccessFactors LMS Administrator. This is a full-time, remote, benefitted position. 

Summary: 

• Responsible for ensuring that all Learning Management System (LMS) content is created and maintained in line with our Clients requirements; as well as providing day to day operational support and guidance to ensure the Learner experience is the best it can be.
• The role has daily contact with GP Strategies colleagues, Client Stakeholders and the Clients Learners. Ensuring the Clients SLA’s or KPI’s, as well as Internal GP Strategies SLA’s or KPI’s are maintained, or exceeded, is key to ensuring total customer satisfaction.

Essential Duties and Responsibilities:

• Manage all LMS Content (Items / Courses, Curriculums, Scheduled Offerings / Classes etc.)
• Troubleshooting queries, issues and escalations through to resolution
• Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures
• Ensure all SLA’s / KPI’s are achieved or exceeded
• Responsible for Quality Assurance
• Provide advice and guidance on the Best Practice and improving the Learner experience
• Maintain all LMS related User Guides and Reference Materials
• Supporting Clients and GP Strategies Colleagues with adhoc projects as needed under approval / guidance from the designated Line Manager

Essential Requirements:

• SuccessFactors Learning Management System (LMS) experience
• Managed workflow through a Help Desk ticket / tracking system
• Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint, SharePoint)

Desirable Requirements:

• Working knowledge of ServiceNow / QuickBase or other Workflow or Case Management tools
• Experience in wider MS Office applications such as PowerBI / Power Apps

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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