Job Details

Description

Our mission of is to prepare students in short term programs for employment. This is accomplished by a professional faculty, as well as a qualified administration and support staff.

Facilities are well equipped, nicely decorated and the atmosphere is vibrant, friendly and warm.

The quality of education is the highest priority at North-West College. Students are accepted on their ability to benefit without regard for race, color or creed.

POSITION SUMMARY :

This is a 36-hour work week, Mondays through Fridays.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Work compliantly within federal and state regulations
• Adhere to company Admissions Code of Ethics, policies and procedures
• Communicate effectively when working with prospective and future students while avoiding

Misrepresentation at all times.

• Provide highest level of customer service to prospective students.
• Call all Internet and website Inquiries.
• Assist with inquiries for Health care programs.
• Conduct continual follow-up on all inquiries (phone, mail, internet).
• Screen potential applicants by phone and set up campus interviews.
• Input all activity into database management system in a timely and accurate manner
• Submit required reports and projects in a timely manner
• Take part in campus, departmental, and company events
• Actively participate in training development as needed both in a group and individually
• Represent the campus accurately and uphold company values.
• Must be flexible to work a couple of evenings.
• Maintain and organize inquiries.
• Perform other duties as assigned.

Qualifications

KNOWLEDGE AND SKILLS :

Possess knowledgeable of and stays current on program offerings.

Demonstrated skills in facilitating and modeling a strong customer service orientation. Ability to interact constructively with colleagues and supervisor.

Ability to project a professional image in over the phone and in writing.

Possess quality voice skills, speak well, and be clearly understood via telephone..

Strong organizational skills.

Capacity to work in a fast-paced environment and be a self-starter.

Ability to focus on specific quantifiable goals for achievement.

Demonstrated computer literacy skills including working knowledge of Microsoft Office applications : Word, Excel, and Outlook.

EDUCATION AND EXPERIENCE

High School diploma or equivalent required.

2 to 3 years of previous telemarketing or customer service experience required.

High volume of inbound and outbound calls.

Last updated : 2024-05-25