Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest services. If you have a passion for hospitality management and enjoy creating a positive experience for guests, we encourage you to apply.

Responsibilities:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations
- Train and supervise front desk staff to ensure excellent customer service
- Handle guest complaints or issues in a professional and timely manner
- Conduct night audits to ensure accuracy of financial transactions
- Manage phone systems and respond to inquiries or direct calls to the appropriate department
- Maintain a clean and organized front desk area
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Assist with administrative tasks, such as scheduling and payroll

Requirements:
- 2 Previous experience in a Front Desk Manager or Guest Services Manager role within the hospitality industry
- Strong communication skills with excellent phone etiquette
- Exceptional customer service skills with the ability to handle difficult situations calmly and professionally
- Knowledge of hotel operations and procedures
- Familiarity with hotel management software systems
- Bilingual skills (preferred)
- Ability to work flexible hours, including evenings, weekends, and holidays

Join our team as a Front Office Manager and contribute to creating memorable experiences for our guests. Apply today!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Ability to Commute:

• Westwego, LA 70094 (Required)

Ability to Relocate:

• Westwego, LA 70094: Relocate before starting work (Required)

Work Location: In person