About the Role

The Client Support Engineer will be responsible for providing solutions and answers to technical issues for all Stylitics clients and partners. Understanding how javascript widgets are embedded in websites and how they communicate with back-end servers is of utmost importance for any successful candidate. The right person can make a big impact by helping to ensure our technology is implemented and optimized for each client site. This is a client-facing role and an exciting opportunity to be part of a growing team focused on supporting new e-commerce products to the marketplace and ensuring its success.

What you will do: 

• Create, manage and steward all tickets, serving as first-line support for client technical requests
• Work with clients to investigate issues
• Understand the technical aspects of client implementations including widget display and purchase pixels. Be able to communicate functionality to non-technical personnel 
• Ensure high-quality technical communication across the organization by contributing to documentation and assisting our account team
• Understand and document clients’ issues over time; discuss improvements with engineering
• Clarify complex technical issues and coordinate efforts to resolve them
• Act as a client advocate ensuring every experience is positive and solutions-oriented.
• Responsible for maintaining playbooks and FAQs
• Assist with QA for new core platform products and feature enhancements

What we are looking for:

• 2-4 years of experience in a similar role in a SaaS or web company
• Hands-on experience with troubleshooting, problem solving, and application support 
• Excellent verbal and written communication skills 
• Experience working with HTML / CSS / JavaScript
• An BS or equivalent degree preferred.