Description

SUMMARY STATEMENT:

The Commercial Loan Assistant III position provides support to the Bank's lenders by servicing, maintaining and updating loan documentation and loan files. The position requires substantial interaction with new and current bank customers, both internal and external. This position also requires excellent customer service skills along with proactive communication abilities. Ability to work in a fast-paced, high-production environment.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Significant understanding of loan documentation, credit policy and banking regulation to enable a constant review to ensure the assistant is up to speed on any changes with company credit policy and company compliance.
2. Coordinate the preparation of required loan documentation; review documentation for compliance with documentation requirements; coordinate the execution of loan documents; organize workflow for loan renewal; follow up with clients, insurance agents, Title Company and/ or attorney for missing loan documentation as necessary.
3. Extensive experience with commercial real estate loans including construction monitoring, title commitment review and understanding, attorney prepared loan documents, and covenant monitoring and compliance.
4. Work closely with the assigned banker to assist in collecting financial data and client phone/email communication to better manage the overall client relationship. Other client related services include wires, NSF accounts and overdrafts.
5. Responsible for monitoring reports such as past due, paid off loans, criticized assets, pipeline management and maturing loan lists to assist and proactively inform banker of potential or pending issues along with providing support to minimize administrative issues.
6. Effective file maintenance to resolve exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit Policy.
7. Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities to maximize the most out of the client relationship.
8. Moderate understanding of HMDA, CRA Community Development, and CRA Small Business Revenue inputs to ensure proper reporting and compliance for the bank.
9. Solid partnership with all ancillary departments within the bank to include the Loan Admin group, Mortgage Departement, Wealth Management, and other market staff.
10. In certain markets, basic understanding and communication ability of the bank’s retail services and processes. Support to include backup of teller line on ad Hoch basis.
11. Performs other duties and responsibilities as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent.
• Seven years of lending assistant experience in commercial, real estate and consumer loans.
• Prior loan experience required.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to read, write, analyze and comprehend simple instructions, routine business correspondence, financial reports and/or legal documents.
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
• Ability to manage problematic situations in a diplomatic manner.