/ / Front Desk Coordinator **Front Desk Coordinator**

Job ID: 12626

Location: Chapel Hill, NC

Facility/Division: UNC Medical Center

Status: Full Time

Shift: Variable

Share: share to e-mail **#4 healthcare brand** in the United States overall and the **#2 most trusted** healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team! **Job Description**

**Description**

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Serves as the first contact for visitors and patients to our hospitals by offering premium customer service at the four information desks and front entrances.

Responsibilities:

1. Assists departing patients and visitors with driving directions, bus and shuttle schedules, valet service, hotel information, and wheelchair assistance.

4. Maintains various daily hospital census reports by printing and filing copies of such data into the binders at the information desks. Updates discharge, valet, child, and after-hours visitation logs throughout the day and files completed logs appropriately.

5. Performs inpatient discharges by logging into the Transport Tracking system, and transports various clinic patients throughout the hospitals by wheelchair.

6. Utilizing patient inquiry systems and in accordance with HIPAA laws and hospital guidelines, locates inpatient and outpatient information to share with inquiring patients and visitors. Directs patients to the appropriate registration hubs and/or clinics, and guides visitors to the appropriate inpatient units.

****Other Information****

Other information:

**Education Requirements:**

? High School diploma or GED or the ability to read and comprehend simple instructions, short correspondence and memos, and the ability to write simple correspondence.

**Licensure/Certification Requirements:**

? No licensure or certification required.

**Professional Experience Requirements:**

? No prior experience required.

**Knowledge/Skills/and Abilities Requirements:**

****Job Details****

**Legal Employer:** STATE

**Entity**: UNC Medical Center

**Organization Unit**: Guest Services

**Work Type**: Full Time

**Standard Hours Per Week**: 40.00

**Work Schedule**: Variable

**Location of Job**: US:NC:Chapel Hill

**Exempt From Overtime**: Exempt: No

This is a State position employed by UNC Health Care System. Share: mail

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