1 Student Services Coach Job in Chesterfield, MO
Strayer University is Hiring a Student Services Coach Near Chesterfield, MO
This position serves as the primary contact for students, from orientation through the completion of their program. Our coaches manage a pipeline of students by coaching, motivating, mentoring, removing barriers, issue ownership through resolution, strategies for completion and progress. Coaches help students clarify key decision-points and identify solutions and alternatives which align with the students' motivations and goals. Student service coaches utilize strong relationship-building and influencing skills resulting in positive student behaviors and outcomes, contributing to overall student success and persistence.
- Hybrid workplace – work model supports a blend of in-office and remote.
- Passionate - we are deeply connected to our students and genuinely feel excitement for helping them realize their academic aspirations.
- Detail Oriented – we manage complex transactions with clear, transparent, and timely communication both internally and externally.
- Strong Ethical Standards - we maintain a critical focus and adherence to compliance requirements as defined by university policies, procedures and applicable laws and regulations.
- High Energy - our team possesses the energy and determination necessary to provide valuable and timely services to our students.
- Committed to excellence - We value our employees and offer a generous and comprehensive benefits package and perks to show our appreciation.
- Dedicated to career development - as a learning organization we are committed to providing you with continuous learning resources, tuition assistance for employees and immediate family, and experiences you need no matter where you are in your career at SEI or what skills you want to gain.
- Passionate - you believe in the power of higher education.
- Heart and hustle - you have a strong internal drive and motivation.
- Problem Solver – you find ways to keep going despite obstacles.
- Listener – you don’t just hear people; you really listen to them.
- Enthusiastic – you’re genuinely excited about the prospect of changing potential students’ lives.
- Adaptable and organized – you remain flexible while maintaining organization and can pivot quickly and easily.
- Collaborator– you thrive in a team environment and are motivated by contributing to team success.
- Customer centric – you have at least 2-5 years of experience in a fast-paced environment, and you’ve demonstrated success in customer service, consultative sales, or account management.
- College graduate or maybe you have some college credits - bachelor’s degree or equivalent highly preferred.
- Support students through their academic careers.
- Proactively advise assigned students via a variety of communication vehicles.
- Address and resolve student problems through research, collaboration, and follow up.
- Serve as a point of contact for student account inquiries and follow up with all emails and voicemails within one business day.
- Document all student interaction through university applications.
- Help students create academic plans.
- Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues.
- Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.
- Ensure that the finalization of student registrations is in accordance with established University policy.
- Monitor and outreach to students based on attendance, intervene with early at-risk students, and assist students through the satisfactory academic progress process.
- Inform students of tutoring and other University resources.
- Implement activities to manage quarterly collection and bad debt expenses.
- Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Job Summary
Full Time
Colleges & Universities
$44k-58k (estimate)
03/24/2024
06/29/2024
strayerunivonline.com
OAK HILL, VA
200 - 500
1980
ROBERT S SILBERMAN
$50M - $200M
Colleges & Universities
Related Companies
The job skills required for Student Services Coach include Customer Service, Professional Development, Collaboration, Tutoring, Mentoring, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Student Services Coach. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Student Services Coach. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Student Services Coach positions, which can be used as a reference in future career path planning. As a Student Services Coach, it can be promoted into senior positions as an Assistant Student Activities Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student Services Coach. You can explore the career advancement for a Student Services Coach below and select your interested title to get hiring information.
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