Position Summary

The position will work cross-functionally to deliver an excellent clinical customer experience for all CC Providers.

On this role you will provide clinical guidance to DTP Designers in the process of preparing digital treatment planning for patients, providing in-house clinical guidance and support as well as clinical customer support.

Job Responsibilities

• Provide clinical support to treatment planning to DTP designers.
• Review and evaluate cases, provide clinical guidance, and make decisions on possible treatment solutions in consultation with field clinical advisor, TSM or providers.
• Be responsible for managing treatment quality monitoring and clinical profiling in assigned team.
• Help to investigate causes of failure during the treatment process and evaluate rejected treatments to determine root cause.
• Investigate and analyze Clinical-related customer inquiries, and complaints.
• Provide support to customer situations and take their issues / concerns / complaints to completion.
• Manage clinical communication with internal and external stakeholders.
• In conjunction with other Orthodontic staff in the company, implement corrective action as it relates to clinical policy.
• Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
• Collaborate in clinical training at all levels (Internal Pakistan.).
• Be part of the effective fulfillment of objectives, KPIs and deadlines assigned to CC DPS.
• Manage product safety reports by working with regulatory and quality assurance teams and propose ideas to improve product safety.
• Participate in special projects and / or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
• Support DPS or company projects and improvement efforts.
• Other duties as assigned.

Qualifications :

• College graduate in Dentistry (Dental or Orthodontics) is a must.
• 1 year of experience in a dental practice or relative field is preferred.
• Experience in Customer relations in Medical / dental areas preferred.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Experience with CAD-CAM software is an advantage.
• Ability to read, analyze, and interpret common scientific and technical journals and legal documents.
• Working with minimal supervision,
• Being a Self-learner, have a professional outgoing personality, positivity, and patience.
• Advanced presentation skills.
• Willing to travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type : Full Time

Alternative Locations : Costa Rica : Alajuela Costa Rica : Cartago Costa Rica : Guanacaste Costa Rica : Heredia Costa Rica : Limón Costa Rica : Puntarenas Costa Rica : San José

Travel Percentage : 0 - 10%

Requisition ID : 13756

Equal Opportunity and Affirmative Action Employer (US applicants only)

Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements.

Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status.

In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

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Last updated : 2024-05-12