Overview

This position will be based in Mentor, Ohio 

Job Summary: Provide strategic leadership to team overseeing the development and maintenance of our third-party Field Partner (FP) network and servicing all the Stratus product offerings/departments.

Our Exceptional Benefits Plan includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Wellness Programs
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors 
• Per diems available when traveling

Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100 employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

Responsibilities

• Oversee staff to ensure that work is completed appropriately and in a timely manner. Ensure that the procedures and systems in place are followed, but also partner with the VP to drive change and develop the department to achieve the stated objectives.
• Drive strategic cost savings plans and initiatives
• Manage the Team Lead(s) and Territory Manager(s)
• Territory Manager(s) and Team Lead(s) will engage Director as necessary on escalated events
• Conduct a weekly one-on-one meeting with the Team Lead(s) and Territory Manager(s) who will be required to submit status updates and correct course on open issues as needed, to Director
• Support, develop, and coach employees
• Promote a professional, helpful image of the department within the company by monitoring inter-departmental communications, setting a positive department culture, keeping the lines of communication open with other departments, and actively seeking feedback and improvement opportunities
• Work with Territory Managers to review performance and costs relating to pricing agreements with Preferred Field Partners
• Ensure that all Field Partners are treated fairly and ethically
• Ensure optimal performance through review and analysis of performance score cards for team members and Field Partners
• Partner with VP to communicate FP performance and corrective action plans in place to Department Leaders as necessary
• Collaborate with VP and other Department Leaders to determine quantifiable and meaningful metrics respective to the product offering and system capabilities
• Review metrics and data to determine if additional PFP resources/replacements are required
• Give final approval for PFP negotiated rates
• Keep the VP aware of any major issues or projects, recurring trends, or improvement opportunities
• Periodically travel to Field Partners to establish and maintain relationships and to resolve major problems
• Attend trade shows
• Partner with VP on strategic initiatives as dictated by the enterprise
• Collaborate with other Directors, Team Lead(s) and Territory Manager(s) to create proactive plans to ensure enterprise initiatives are met
• Other assignments at discretion of the VP and Enterprise leadership

Qualifications

Skills 

• A firm ethical foundation and a strong sense of fairness
• Organization, prioritization, and follow-through
• Conflict resolution skills
• Decisiveness and confidence
• Highly driven and self-motivated
• The ability to lead and drive a team to meet/ exceed enterprise cost savings goals
• A general understanding of the technology, products, and multiple trades
• Strongly orientation towards policy and procedure
• Mature, polished, and professional communication skills, whether in-person, on the phone, or via email
• Strong negotiation and relationship-management skills
• Demonstrates a positive attitude when handling a high volume of work, demanding requests, or challenging personalities
• Firm sense of customer service, even when the “customer” is a coworker
• Intermediate knowledge of the following:
• Microsoft Outlook, Excel, Word, and PowerPoint
• File management within Windows
• Able to quickly learn new programs

Education, experience, certifications

• 8 years’ recent experience in developing and managing a 3rd party vendor network preferably in a relatable industry
• Minimum of 5 years’ management experience in an office environment
• A Bachelor's degree in Business Administration or a related field is strongly preferred

Physical and mental demands

• Ability to remain calm and focused in a multi-tasking and strict deadline driven environment
• Position may require working before or after regularly scheduled hours as business needs arise

Working Conditions 

• Prolonged hours in front of computer
• Travel up to 6 weeks per year

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