This position will be based in our Rolling Meadows IL offices.

Job Summary: Service Manager (SM) will manage work orders for various scopes in the Repair and Maintenance department. SM is responsible for managing the work order from inception through invoicing while meeting/exceeding customer and department goals. Managing the work order includes customer communication and contributing to team efforts.

This position does not include supervisory functions of others.

Our Exceptional Benefits Plan Includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Wellness Screenings
• Life Insurance
• 401k with Employer Contribution
• Short/Long Term Disability
• Generous Paid Time Off program
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), and Various employee discount offerings from our Vendors

Summary: Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100 employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From signage to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

Responsibilities:

• Work independently to manage and prioritize work orders
• Adhere to quantifiable performance goals including profitability, and SLA metrics.
• Understand each customer’s requirements, scope of work, processes, and procedures to ensure service is exceeding customers’ expectations
• Responsible for proactive customer communication, KPI’s, profitability and client satisfaction.
• Maintain strong relationships and effectively communicate with customers, field partners, self-performing technicians, and internal department throughout the duration of the work order.
• Utilize technology and systems to monitor and manage the life cycle of a work order.
• Manage client required third-party systems to communicate with clients.
• Work with internal support departments (Estimating, Supply Chain, Graphics, Field Partner Management) necessary to manage work order progression.
• Responsible for reviewing and validating estimating/graphic/sourcing requests.
• Required to adhere to department policies and procedures.
• Accountability for personal performance and continuous training with Performance Development Manager as necessary.
• Review Field Partner findings and apply critical thinking to resolve customer issues.
• Participate in internal/external meetings related to customer account, performance/analytics.
• Any other assignments/projects/tasks assigned by Account Manager

Qualifications

Skills:

• Time management
• Proficient in typing and Microsoft Office products
• Ability to prioritize jobs based on urgency and customer expectations
• Ability to handle a fast pace environment and multitask
• Decisiveness and confidence
• Highly driven and self-motivated
• Ability to work independently and use independent judgement
• Mature, polished, and professional communication skills
• Ability to follow through with responsibilities without daily supervision
• Organization and planning to meet milestones and deadlines
• Detail oriented
• Team oriented
• Problem solving skills

Education, Experience, and Credentials:

• High School Diploma or equivalent required
• Some college experience preferred
• 1 year office experience in an office environment required
• 6 months industry and project management experience required
• Intermediate computer skills required

EEO/MFDV

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How would you rate your basic computer skills? Beginner , Intermediate, or Advanced?

Education:

• High school or equivalent (Preferred)

Work Location: In person