Job Title: NG911 Business Process SME, SP3

Rate: $100-$110/ Hour

Scope of Services:

• Provide expert advice to the New York City NG9-1- 1 team in all aspects of NG9-1-1 including and especially Call Handling System Integration.

• Provide business process methodology expertise to the NYPD and FDNY for design, system implementation and testing.

• Assist in the development of use cases and call flows for all types of NG9-1-1 calls.

• Support the NG9-1-1 Call Handling requirements and validation of required standards.

Work Location: On Site 2 Metro Tech Brooklyn, NY

Mandatory Skills/Experience: Candidates who do not have the mandatory skills will not be considered.

At least 8 years of hands-on experience at senior level as an audio/telephony systems SME.

Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing In-depth knowledge of the industry or sector in which the business operates.

Understanding the specific challenges, regulations, and nuances of the industry is crucial

Excellent communication skills to convey complex process information clearly to various stakeholders.

Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements

Desirable Skills/Experience:

Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices in business process management.

Collaboration: Working effectively with cross-functional teams. Learning Agility: Willingness and ability to quickly learn new concepts and technologies.

Minimum 12 yrs. experience in a particular technical and/or business application, product, platform, or methodology.

Relevant certifications in business process management or related areas Relevant certifications in business process management or related areas, such as Six Sigma, Lean, BPMN, or others, are often preferred or required.

Ability to leverage technology to enhance and automate business processes.