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Manages the service department’s main shop and component specialization shop by monitoring employee and customer needs to ensure employee development and customer needs are satisfied while working within a budget to achieve an acceptable level of profit and maintaining the highest levels of customer satisfaction and employee morale.
High school diploma or equivalent. Five years or more of service experience is normally required. Previous management experience preferred. Strong verbal, written, analytical, and interpersonal skills required. Must have a valid driver's license. Must be able to pass physical exam and drug screening.
Understands and stays current on the latest Caterpillar warranty guidelines and is capable of administering and explaining warranty to customers.
Works with warranty analyst to ensure claims are written correctly and the maximum dollars are recovered.
Works with Service Manager and Caterpillar Reps on policy and repairs outside normal warranty.
Schedules customer jobs and communicates this and any possible changes in the schedule to the customer.
Manages Machine and component rebuilds to ensure scheduling, communication, and coordinating of all ongoing work meets expectations.
Maintain effective work, vacation, and training scheduled for assigned staff.
Provides quotes that are accurate and understood by customers.
Ensures that parts returns are handled quickly and are within the national average and not excessive. Ensures that service reports are processed on time and are written professionally and correctly.
Safety
Customer Satisfaction
Business
Work Conditions
Physical Requirements
Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
Consumer Services
$73k-100k (estimate)
05/05/2024
07/02/2024
stowerscat.com
KNOXVILLE, TN
200 - 500
1960
HARRY W STOWERS JR
$50M - $200M
Consumer Services
Stowers Machinery Corporation has been East Tennessee's Cat dealer since 1960, providing sales, rental, parts, and service for Caterpillar machines, engines, and generators. Stowers Machinery Corporation and its subsidiary companies and divisions (including Stowers Rents and Stowers Power Systems) offer a wide variety of products and services for the construction, mining, and industrial markets, including heavy equipment sales & rental; power generation sales & rental; equipment rentals through its Cat Rental Stores; and a full range of product support services, including parts & service suppo...rt for Cat machines, generators, and engines; truck engine & commercial engine service; a machine shop, hydraulic shop, and component rebuild shop; and a full-service welding & fabrication shop.
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