About Us: Stowe Cider is a renowned craft cider producer nestled in the picturesque town of Stowe, Vermont. Our commitment to quality, innovation, and community has made us a beloved destination for cider enthusiasts and travelers alike. Shakedown Street is our vibrant hospitality space, consisting of a restaurant, music venue, and event space, where we blend the spirit of Stowe with the creativity of the craft beverage and music scene.

Position Overview: We are seeking a dynamic and experienced General Manager of Hospitality to lead our team at Shakedown Street. The ideal candidate will possess a passion for hospitality, a keen business acumen, and a drive for excellence. This individual will oversee all aspects of Shakedown Street's operations, ensuring exceptional guest experiences, effective staff management, and financial success.

Key Responsibilities:

• Operational Leadership: Direct and manage all day-to-day operations of Shakedown Street, including but not limited to bar service, kitchen operations, events management, and retail sales.
• Guest Experience: Uphold our commitment to providing exceptional hospitality by ensuring every guest interaction exceeds expectations. Foster a welcoming and inclusive atmosphere that reflects the spirit of Stowe Cider.
• Staff Management: Recruit, train, and supervise a high-performing team of hospitality professionals. Provide ongoing coaching, mentorship, and feedback to empower staff members to deliver top-notch service.
• Financial Management: Develop and execute strategies to drive revenue growth and maximize profitability. Upkeep, monitor, and analyze financial performance metrics, such as sales, costs, and inventory, and implement corrective actions as needed.
• Quality Control: Maintain high product quality standards, cleanliness, and safety throughout the facility. Implement and enforce standard operating procedures to ensure consistency and compliance with industry regulations.
• Events: Work directly with the events team to confirm staffing plans for FOH/BOH staff and identify and communicate any additional temporary staff needs. Scheduling staff members appropriately to ensure all event spaces are clean, set up, and broken down in a timely manner. Clearly communicate event-specific special requests, dress codes, and key position assignments to staff members. Scheduling pre-event team meetings with all hospitality team members involved in each event. Focus on the collaboration between restaurant operations, events, and catering.
• Bi-weekly meetings with the Event Coordinator to review the events pipeline to inform future staffing decisions and ordering needs. Review all final event contracts with the event coordinator and confirm that the event food and beverage orders and staffing needs are correct before assigning the appropriate FOH/BOH team members to tasks related to these requests.
• Marketing and Promotion: Collaborate with the marketing team to develop and implement promotional campaigns, events, and initiatives to drive foot traffic, engage customers, and enhance the Stowe Cider and Shakedown Street brands.
• Community Engagement: Cultivate strong relationships with local businesses, organizations, and community members to foster partnerships and support the growth of Stowe Cider and Shakedown Street as a community hub.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 5 years of experience in hospitality management, with a proven track record of success in a leadership role.
• Strong understanding of beverage and food service operations, including bartending, kitchen management, and event coordination.
• Excellent interpersonal and communication skills, with the ability to effectively interact with guests, staff, and stakeholders at all levels.
• Demonstrated leadership abilities, including team building, conflict resolution, and decision-making skills.
• Proficiency in financial analysis, budgeting, and cost control.
• Familiarity with Point of Sale (POS) systems and other hospitality software applications.
• Passion for craft beverages, culinary arts, and creating memorable guest experiences.

Benefit Details:

• Competitive salary commensurate with experience.
• 15 days paid time off select holidays and any extra days earned based on length of employment outlined in handbook
• Health and wellness package (ski pass, gym membership, or similar) - Effective after one year of employment
• Health insurance (65% covered by company, 35% covered by individual) - Effective first month following employment
• Short-term and long term disability
• Basic life insurance
• Basic accident insurance
• Free cider
• Opportunity to grow with a young and successful company

Working Conditions & Physical Demands:

• Ability to sit and stand for extended periods.
• Ability to work longer hours during peak hospitality periods - seasonal

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience level:

• 5 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Stowe, VT 05672: Relocate before starting work (Required)

Work Location: In person