Description

Company and Culture

Stouse exists to serve our 15,000 customers by turning their original creations - their logos, brand messaging, original artwork, and anything else they can dream up - into labels, signs, packaging, and hundreds of other custom printed products. Our Team is 410 strong at our headquarters in suburban Kansas City, our label division in Portland, Oregon, and within our ecommerce divisions, and we are growing rapidly. We have 9 Core Values that we do our best to live every day. We think Stouse is a great place to spend your career, and we’d love to have you join us.

The Role:

We are currently seeking team-oriented and energetic individuals to join our company as an Order Specialist focusing on our high dollar projects. This role involves processing orders with a high degree of accuracy, resolving customer issues, and ensuring a positive experience for all customers. Candidates must thrive in a fast-paced environment and possess excellent communication skills.

Hours:

8:00 am - 4:30 pm, Monday to Friday

Primary Responsibilities include, but are not limited to:

• Review and accurately enter purchase orders into the system.
• Compile, sort, and verify the accuracy of data.
• Identify errors in information provided by customers and take appropriate action.
• Route orders to designated locations efficiently.
• Receive customer calls and emails, developing plans to resolve issues.
• Answer questions about Stouse products and advise customers on product selection.
• Suggest additional products to customers and provide or request product quotes.
• Handle multiple responsibilities simultaneously and take initiative to resolve escalations or complaints.
• Maintain a positive representation of the company at all times.

Requirements

Required Skills and Qualifications:

• High school diploma or G.E.D equivalent required; post-high school education preferred.
• Prior inside sales/customer service experience preferred.
• Proficiency with Windows PC applications.
• Ability to adapt quickly to changing priorities and customer needs.
• Analytical and process-oriented mindset.
• Strong math skills and excellent written communication.
• Detail-oriented with excellent organizational skills.
• Team player, self-starter, and multitasker with strong time management skills.

Job Type: Full-time

Pay: From $16 an hour

Benefits:

• 401(k) with matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Experience:

• Order processing: 2 years (Preferred)
• Customer service: 2 years (Preferred)

This position offers a hybrid office/work from home arrangement. Advancement opportunities are available for qualified candidates.