The Director of Retail Operations is responsible for leading and implementing operational procedures, systems, and business processes for the National Retail management team.

Job Responsibilities:

• Create and oversee the implementation of standard operating procedures (SOP), internal processes, and compliance training for a multi-state cannabis operator.
• Lead acquisitions and store openings, supporting the expansion into new markets.
• Reviews current retail processes, identifying areas of improvement and evolving the vision.
• Responsible for the retail operating model, driving retail operations excellence and standards across all markets.
• Review daily metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.
• Develop audit procedures, enforce proper tracking & reporting activity.
• Ensure company retail software systems are properly used and audited and evaluate new tools.
• Work with key cross-functional business partners within marketing, design, sales, operations and human resources to ensure retail needs are being supported and are meeting brand standards.
• Participate in all capital improvement projects as needed by the construction team.
• Lead a team of regional Retail Operations Managers and oversee their growth and career development.