About Us:Storey Kenworthy | Workspace is Iowa’s largest family-owned office products and furnishings dealership, with offices located across the state (Des Moines, Urbandale, Ames, Cedar Falls, Waterloo, Hiawatha/Cedar Rapids, Coralville/Iowa City, and Davenport). For over 85 years, and across four generations, the company has provided quality products and services that support its purpose of inspiring and empowering people to work and live better.

Job Summary:

The Client Relationship Specialist (CRS) is responsible for retaining and growing sales opportunities with existing & new clients with the goal of meeting/exceeding individual and division sales and profit goals. The CRS builds relationships with clients over the phone, email, and video conferencing to maintain and expand sales and profitability in existing and new product categories. The CRS will also team-sell with Sales team members to assist in winning new business opportunities when appropriate. The CRS’ primary focus is retaining and growing our small-client base. New business activity and acquisition should represent less than 5% of their time.

Essential Job Duties and Responsibilities:

• Identifies customer needs and professionally offers solutions. Works to secure bid opportunities for additional product lines; develops proposals and presents to customers; appropriately follows-up and follows-through with clients; promptly responds to inquiries and works to close sale; updates information in the system.
• Initiates 50 client-engagements per day; primarily via telephone – but also via personal email, social media direct messaging, virtual meetings and personalized mailings. 
• Responds to customer calls and requests utilizing internal office products division team to assist in resolving issues or answering questions.
• Partner with other Sales team members to ensure a smooth transition of new clients and properly execute a warm hand-off process.
• Prepares and submits sales pipeline reports on a timely basis and other reports as needed.
• Proactively creates and leverages marketing assets to stay in constant contact with client base to maintain “top of mind” representation of our brand and expand category awareness
• Attends sales training on new and existing product categories
• Attends regular team & 1 on 1 meetings with Sales leadership 
• Actively networks within the business community as a brand ambassador and assists sales team with identifying business prospects as well as strengthening relationships with clients
• Ability to utilize technology to communicate en masse with hundreds of clients. Examples would include – but are not necessarily limited to: Microsoft office, CRM, professional (and approved) social media, & video software
• Other duties as assigned. 

Education / Experience Requirements:

Associate’s degree in business or related field with a minimum of one years’ sales experience or equivalent combination of education and experience; Bachelor’s degree preferred; experience in customer prospecting via phone / email is preferred; office products sales experience and/or industry knowledge preferred; must have valid driver’s license.