Sales Support Coordinator

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our website at www.sens-usa.com.

POSITION SUMMARY:

The Sales Support Representative - Genset is critical to the success of the sales organization and will assist the Genset Sales Team with all aspects of inside sales, including reviewing customer requests for quotations, ensuring all customer and order communications are handled with precision and care, and working cross-functionally within the SENS organization to address challenges and communicate with customers promptly and professionally. Requires excellent communication internally and with customers, manufacturing representative, and channel partners. Primary tasks include communicating effectively with inside sales employees and customers; as well as demonstrating excellent problem-solving and analytical skills.

RESPONSIBILITIES:

• Customer and Manufacturer Representative Relationship – Communicating with customers and manufacturing representatives to understand their needs and requirements and identify sales opportunities. Provide correspondence including quotes, pricing updates, order status and other technical/commercial requests. Resolve customer issues and concerns in a timely manner. Present product features and benefits to customers as required.
• Quote and Purchase Order Processing for Standard Products- Develop and properly communicate quotes, ensuring quote accuracy and that incoming customer purchase orders match quotes, are entered correctly and fulfill requirements of the Order Management team
• SENS Order Management System (CPQ) and HubSpot Improvement – Work closely with the Sales Operations Team/HubSpot Team to facilitate continuous improvement in support of the sales and order processes.

QUALIFICATIONS:

Requirements

• Minimum 3 years prior experience in sales organization
• Ability to develop technical skills and product knowledge
• Proficiency in MS Office, ability to become proficient in CRM software, preferably HubSpot

Skills

• Exceptional attention to detail and accuracy
• Excellent communication and interpersonal skills
• Exceptional customer focus and customer service skills
• Adept demonstration of computer skills, including Office 360 (Excel, Word and PowerPoint), CRM systems and email, TEAMS/ZOOM, etc.
• Positive, professional, upbeat and energetic can-do attitude
• Ability to work independently and as part of a team
• Ability to multi-task and handle a variety of tasks in a fast-paced work environment

Base Compensation: $56,000-$70,000 is the projected hourly rate for this role depending on the candidate’s overall qualifications and experience. You may also be eligible to receive bonus and benefits.

Location: This is a majority on-site position at SENS offices in Longmont, CO. Opportunity for partial remote work.

We offer a motivating total compensation package, inclusive of our Bonus Incentive Program and generous paid time off, holidays, medical, dental, vision, short-term disability programs, life insurance, and a 401k matching program.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

SENS is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at SENS are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics