This position contributes to facility profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. This candidate pays close attention to detail and has general sales, marketing and computer skills. We encourage growth within our company. Advancement opportunities are offered when positions become available. Schedules are normally 8 hours per day, Sunday through Thursday, with shifts starting as early as 7:45am and ending around 5:30pm.

Responsibilities

· Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries

· Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials

· Aides in general management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, reports as required by manager

· Keeping the facility rented at optimum levels by effectively utilizing customer relation skills as approved by manager

· Maintains all required tenant documentation in a neat and orderly manner as directed by manager

· Assists to controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices

· Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms as needed

· Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily

· Effectively communicates with management and fellow associates

· Other functional duties as assigned

Work Skills

· Basic Computer Skills are required

· Good organizational skills

Experience & Qualifications

· Prior self-storage, apartment management or hotel experience preferred but not required

· Self-Storage Software Experience is a plus

· Customer service, retail sales, marketing experience is preferred

· General office and telephone skills are preferred

· Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry is preferred

· Ability to pay close attention to detail

· Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job

· Weekend availability is required

· Possess the eagerness and work ethics to succeed in a customer service environment

Education

· High School Diploma is required

· Some college is preferred

Physical Demands

· Move/Traverse: frequently bend, stand, stoop and/or walk

· Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds

· Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations

· Sight: frequent use of sight to detect images on a computer, office documents, facility objects near and far

· Climb: occasionally ascends/descends a flight of stairs to show available units.

Work Environment

· Regular professional, office business setting

· Frequent outdoor exposure working in outdoor weather conditions

· Noise moderately low

· Recognition of Hard Work and Exemplary Performance

· Clean, Air Conditioned, Friendly Working Environment

Discretionary bonus based on several factors including property performance

With over 40 years of experience in the industry, our team is committed to providing excellence and value both to our customers and employees. Our team prides itself on fostering a workplace that is collaborative, innovative, and balanced.

Benefits include competitive salary, Medical, Dental & Vision Insurance, EAP program, paid holidays and time off and company sponsored events and celebrations.

We are an equal opportunity employer and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Experience:

• Customer Service: 3 years (Required)
• Self-Storage or Property Management: 1 year (Preferred)

Work Location: In person