Store52 is a subsidiary of family-owned jewelry, watch, and gift retailer Lux Bond & Green. Merchandise selection at Store 52 is in a lower price range than our other locations and is targeted towards a younger client base with the feel of SOHO and a modern vibe. Store52 is designed for stylish clients who desire a contemporary experience but value a culture of exceptional service, value, and selection.

The primary responsibility of a Full-time Sales Professional at Store52 is to provide outstanding customer service to all clients advising them on jewelry, watch, and gift selections. In addition, responsibilities include assisting with inventory control, store maintenance, and becoming proficient on all store systems.

Store hours are 10 am - 6 pm on Tuesday/Wednesday, 11 am - 7 pm from Thursday through Saturday and 12 pm – 5 pm on Sundays.

MAJOR RESPONSIBILITIES/ACTIVITIES:

-Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items in order to drive multiple unit sales

-Handle all aspects of selling fine jewelry & watches in a professional, highly productive manner embracing and applying Lux Bond & Green’s core values of Customer Service, Teamwork, Communication, Confidentiality, Respect, and Integrity in every interaction.

-Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, thank you notes, etc. in a timely and accurate manner.

-Cultivate customer relationships with new and existing clients by providing exceptional customer service. Regularly outreach to potential customers through networking, community events, etc. to get customers into the store. Keep a client book and contact customers on a regular basis using e-mail, texts, event invitations, etc.

-Embrace the use of multiple forms of technology including regular use of Podium to communicate with clients, obtain customer reviews, and accept payments.

-Maintain strong control of inventory including taking responsibility for price changes, transfers, and accurate stocking of merchandise. Regularly assist with spot inventories, year end inventory and reconciliation to help solve discrepancies and eliminate loss.

-Develop strong knowledge of all store products (jewelry, watches, gifts) and services (such as Jewelers Mutual and Wells Fargo) and use this knowledge to build sales

-Monitor controllable expenses such as use of bags and supplies as well as accurately charging shipping costs to help the company run as profitably as possible

-Understand and properly execute all systems and procedures to ensure quick and efficient transactions including capturing customer data

-Participate with social media outreach for the store which may include TikTok and providing content to the corporate marketing department.

-Store Maintenance: keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and lunchroom

-Security: ensure all security procedures are followed on a daily basis such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases and being constantly aware of activity in the store

MINIMUM REQUIREMENTS:

• Experience in estate jewelry and pre-owned watches is strongly preferred
• Proven track record in achieving sales results.
• Ability to prospect and develop strong customer relationships
• Proficiency with Point of Sales (POS) systems and Microsoft Outlook/email.
• This position requires standing most of the day and good manual dexterity to work with and show small pieces of jewelry.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS:

-Strong customer service orientation.

-Strong team player able to work well with coworkers in store and corporate staff

-Treats others with respect, integrity, and courtesy.

-Excellent communication skills including verbal and for written correspondence with customers via text or e-mail

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• PLEASE INCLUDE A NOTE OR COVER LETTER REGARDING WHY YOU FEEL YOU ARE A GOOD FIT FOR THIS POSITION

Experience:

• Jewelry/Watch Sales: 1 year (Preferred)
• Luxury Sales: 1 year (Preferred)

Ability to Commute:

• West Hartford, CT 06107 (Preferred)

Work Location: In person