We are looking for Operations Analyst to join our growing Fulfillment team! This role is perfect for recent graduates or anyone looking to get their foot in the door in a career in supply chain operations. 

In this role, you will be responsible for data ingestion, quality control, and working with clients to ensure smooth data migration.

What You'll Do:

• Own the process of uploading client data into our software platform and be responsible for data accuracy and timeliness
• Managing large data upload projects or migration tasks that require coordinating with multiple team members and other teams
• Ensure quality control for global shipping documents
• Consolidating data and building custom reports
• Collaborate with Operations Specialists, Customer Success Managers, Fulfillment Operations, and our customers.
• Frequently send communication to Stord Clients and Fulfillment Operations regarding orders, inventory, reports and all applicable account requests
• Escalate issues via email/phone to appropriate internal & external partners
• Ensure all account SLA’s are adhered to 
• Review and approve account invoices
• Monitor and be able to speak to warehouse activity for owned accounts
• Set up and participate in several zoom meetings with Stord Clients and Fulfillment Operations
• Create and/or revise SOPs
• Conduct Process reviews to identify opportunities for improvement
• Manage data tracking tools for data analysis, identifying trends and report purposes

What You'll Need:

• Excellent oral/written communication skills
• Passionate attention to detail – able to work meticulously and quickly
• Strong multi-tasking skills; capable of juggling multiple projects at once
• Proficient in Excel, Word and PowerPoint
• Capable of handling the pressure of accelerated deadlines and multiple ad hoc requests

​Bonus Points:

• Previous startup experience