Overview Responsible for serving as the primary contact and source of information for all services provided to customers by the service department.

Oversee departmental service assignments. Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers. Qualifications
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures. Education / Experience :
• High School Graduate or General Education Degree (GED) and three to seven years related experience.

Associates or Bachelors Degree strongly preferred.

• Prior supervisory experience preferred. Computer Skills : Proficient in Microsoft Office applications (Word, Excel, Outlook).

Prior experience with JD Edwards service system preferred. Working Conditions : Office and shop environment.

Shop environment may not have air conditioning.

Last updated : 2024-05-12