POSITION SUMMARY:

Under the direction of the manager of interpreter services, the incumbent serves as a medical interpreter for patients and staff members and supports the operations of the department in the consecutive, simultaneous or sight translation mode for all patients and family members who are LEP, Deaf and hard of hearing. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics. Understands and abides by all published Standards of Practice and Codes of Ethics for Medical Interpreters.

KEY RESPONSIBILITIES:

• Relays medical information between speakers of two different languages in 3 different modalities: face to face; telephonic and/or video interpreting.
• Reduces linguistic barriers for patients and family members who are LEP, deaf or hard of hearing seeking care at Steward Health Care.
• Helps facilitate successful delivery of services to linguistically diverse consumers. Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
• Performs duties in a spirit of teamwork and cooperation. Adheres to hospital policies on customer relations and hospitality. Understands the hospital’s system of service delivery.
• Supports the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system and EMR performs data entry, verify and schedule future appointments when necessary, do iPad/IPOP troubleshooting, filing and photocopying.
• Utilizes on-line computer systems such as Outlook, and other hospital software. Work with special projects as assigned.
• Supports financial counseling process, community outreach events as needed and when requested to do so by Interpreter Manager.
• Supports review of short translations as directed by manager
• Supports maintenance and monitoring of Interpreter and Disability Equipment
• Serves as a resource to staff for patients with disabilities.
• Supports all campuses and Steward off-sites when required to do so.
• Other duties as assigned.

SKILLS / ABILITIES / COMPETENCIES REQUIRED:

Strong linguistic skills:

• Understands variety of regional accents and linguistic styles and registers
• Selects appropriate mode of interpretation for each situation
• Interprets with highest degree of accuracy and completeness in consecutive and sight translation modes.
• Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
• Picks up cues from encounter participants regarding level of understanding and/or need for clarification.
• Strong writing skills preferably in both English and target language (s)
• Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.
• Understanding empowering patient and provider to better understand each other.
• Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
• Avoids generalizations and stereotyping. Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter.
• Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation

REQUIRED KNOWLEDGE & SKILLS:

• Fluency in English and one or more foreign languages, both oral and written
• Ability to accurately work in consecutive mode and sight translate into and from working language(s).
• High level of customer service and a positive approach
• Familiarity and ability to work with diversity of cultural/socio-economic backgrounds
• General knowledge of cultural backgrounds of patients to be served
• Good interpersonal, organizational, and time-management skills
• Working knowledge of computer systems

Education:

• Proof of medical interpreter training - minimum of 40 hours
• Bachelor's degree or equivalent preferred

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Important COVID Message

This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce. Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.

Please note, our Good Samaritan Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously canceled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.