Financial Aid Counselor
Stevenson UniversitySummary:
The Financial Aid Counselor is responsible for providing direct service to students and their families in regard to the financial aid process and advises them in all phases of the aid application and delivery system. This position will evaluate financial aid applications and determine aid packages in accordance with federal, state, and institutional policies governing financial aid.
Department: Enrollment Management: Financial Aid
Education/Experience:
Bachelors Degree plus one year of related experience in higher education, financial aid, or equivalent combination of education and experience. Ellucian experience preferred.
Knowledge/Skills/Ability:
Working knowledge of Title IV programs and federal and state regulations preferred
Customer service experience
Knowledge of integrated financial aid systems, Ellucian/Colleague preferred
Working knowledge of Microsoft Office
Must be organized, detail oriented, able to multi-task and work independently
Ability to work well under pressure and in a fast-paced environment
Accuracy and attention to detail are imperative
Ability to collaborate with others and exercise sensitivity to matters of confidentiality
Excellent communication and presentation skills
Commitment to student service
Ability to work evenings and weekends as needed
Physical Requirements:
Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Position requires sitting for long periods of time in front of a computer, and may require additional hours during peak times. Sedentary work. Keyboarding, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.
Essential Functions:
Evaluate caller needs and provides responses and solutions or determine the call should be researched by other staff members
Provide follow-up to all inquiries when needed
Assist students and parents in the completion of financial aid forms
Counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and money management.
Provide a default management and debt counseling program to students
Answer questions, inquiries, or requests from students, parents, or campus constituencies regarding financial aid programs
Assist the financial aid staff in returning phone messages
Code and scan documents essential to the financial aid processing into our systems (Colleague, Docescan)
Collect and track financial aid documents
Screen aid applications and supporting documentation submitted by students for accuracy and consistency
Assist students with alternative loan processing, certifications, monetary adjustments, disbursements, and any communication. ScholarNet experience preferred.
Serve as the first line of contact for the financial aid office to students, parents, faculty, staff, and members of the community
Collect, verify, and/or analyze financial data on students to determine aid eligibility; makes awards with federal, state, and/or institutional guidelines
Participate in student recruitment, outreach, and retention programs
Reports To: Associate Director
Work Location: Owings Mills
Position Category: Staff
Position Type:
Months/Year: 12
Hrs/Week: 40
FLSA: Non-Exempt
Close Date:
Open Until Filled: No
To be considered for this position please visit our web site and apply on line at the following link: stevenson.peopleadmin.com
EOE/AA Employer of Minorities/Females/Veterans/Disability
jeid-4f7d6cc0da08ed478c26fc0b98b597e8