Service Coordinator

Job Summary

Our growing company is seeking to hire a Service Coordinator who will be responsible for scheduling service appointments for hot tubs, swim spas, saunas, and all other products. The Service Coordinator will communicate with customers on a daily basis.

.

Major Duties

• Take all phone calls concerning service issues and concerns

• Schedules service technicians per the zoning that has been established

• Closes tickets once customer has been charged appropriately

• Files warranty on sales orders

• Schedule delivery and installation of parts

• Handle and mitigate customer service issues

• Work/communicate with delivery and service teams to deliver customer value and satisfaction

• Ability to recognize issues or potential issues and put corrective action in place to eliminate the possibility of the issue occurring again

• Ability to evaluate a situation and make a short term decision as well as work through details to create a plan for the long term solution

• Identify areas of improvement and establish innovative work procedures and practices

• Confer and coordinate activities with other departments

Requirements

• High school diploma

• Experience in customer relationship management.

• Excellent written and verbal communication skills.

• Dedication to providing great customer service.

Guidelines

Guidelines include EEOC regulations, affirmative action laws, the Fair Labor Standards

Act, and other state and federal employment laws, and county personnel policies and

Procedures. These guidelines require judgment, selection, and interpretation in

application.

Complexity & Scope of Work

The work consists of varied specialized duties. Strict and frequently changing laws and

regulations contribute to the complexity of the work.

Contacts

Contacts are typically with co-workers, members of the general public, management, and all departments within Georgia Spa Company. Contacts are typically to give or exchange information, provide services, and resolve problems.

Work Environment

The work is typically performed in an office while sitting at a desk.

Minimum Qualifications

• Knowledge and level of competency commonly associated with the completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for a minimum of two years.

• Knowledge of Microsoft Excel, Word, or equivalent proficiency

Location

This position works out of the Outlet and Service Center located at 1515 University Drive, Auburn, GA 30011.

Compensation & Benefits

*Not all benefits are immediately available. Benefits become available based on employee longevity.

Application Deadline: Until Filled

Georgia Spa Company is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, religion, color, sex, age, national origin, mental or physical disability, veteran or family status, or any other status or condition protected by applicable federal, state, or local laws, except where an occupational qualification applies.

This policy extends to all aspects of the employment relationship, including, but not limited to, recruiting, interviewing, job assignments, training, compensation, benefits, discipline, use of facilities, participation in Georgia Spa Company sponsored activities, termination, and all other terms, conditions, and privileges of employment.