Job Title: Medical Receptionist

Supervisor: Reception Manager

Join our dynamic healthcare team as a Medical Receptionist at Sterling Medical. This is an exciting opportunity to be the welcoming face of our organization, contributing to the seamless operation of our medical practice. If you are a personable, organized individual with a passion for providing exceptional patient care, we want to hear from you.

Job Overview:

As a Medical Receptionist, you will play a pivotal role in the daily functioning of our healthcare facility. You will be the first point of contact for patients, providing a warm and professional welcome. Your excellent communication and organizational skills will be essential in managing appointments, walk-ins, handling inquiries, and ensuring the overall efficiency of our front desk operations.

Primary Duties:

• Greet and assist patients with a friendly demeanor.

• Manage the appointment calendar effectively.

• Answer and direct phone calls to the appropriate staff members.

• Verify patient information and ensure accurate record-keeping.

• Handle patient registration, insurance verification, and billing processes.

• Maintain a clean and organized reception area.

• Collaborate with medical staff to facilitate smooth patient flow.

Key Competencies:

• Customer Service Excellence: A friendly and approachable demeanor with a commitment to providing outstanding customer service to patients.

• Organizational Skills: Ability to multitask, prioritize, and stay organized in a fast-paced environment.

• Communication Skills: Excellent verbal and written communication skills for effective interaction with patients, staff, and other stakeholders.

• Adaptability: Flexibility to adapt to changing situations and handle unexpected challenges with composure.

• Attention to Detail: Meticulous attention to detail to ensure accurate record-keeping and information verification.

• Tech-Savvy: Proficiency in using computer systems, electronic health records, and office software.

Qualifications:

• High school diploma or equivalent.

• Previous experience in a medical receptionist or customer service role is preferred.

• Knowledge of medical terminology and basic understanding of healthcare processes preferred.

• Proficient in using office software and electronic health record systems.

• Excellent interpersonal and communication skills.

Company Overview:

Sterling Medical is an employer owned healthcare system, founded in 2012 and has quickly risen to the forefront of healthcare innovation. Sterling Medical is committed to simplifying healthcare and making it more affordable for patients and employers alike. Working at Sterling Urgent Care means being part of a supportive team culture rooted in inclusivity, collaboration, and respect. Our core values of Coachable, Concierge Attitude, Finishers Wanted, Remaining Flexible, Trust, and Family drive everything we do, ensuring exceptional patient care and a positive work environment. Our energetic and positive atmosphere fosters camaraderie among team members, where everyone's contributions are valued. If you're seeking a fulfilling career where you can make a difference while growing professionally, Sterling Urgent Care is the perfect fit for you.